Speedtalk Plans Not Friendly To Existing Customers
I think it is great that USCC has launched Speedtalk. It is unfortunate that they do not make it easily accessible to existing customers.
We have three phones, and I would gladly pay $10/month per phone to have Speedtalk as an add-on feature - even if I have to pay full retail for compatible hardware. Unfortunately, the only way to get Speedtalk is with a Speedtalk plan. In my case, that would also require me to restart my contract, and lose the $35/1000 and $45/1500 National Plan promos that we currently enjoy.
Frankly, it is not worth it. I will stick with what I have and be happy. The three of us will continue to simply call each other on our phones. It just seems silly to me that I am willing to give USCC an additional $360/y...
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We have three phones, and I would gladly pay $10/month per phone to have Speedtalk as an add-on feature - even if I have to pay full retail for compatible hardware. Unfortunately, the only way to get Speedtalk is with a Speedtalk plan. In my case, that would also require me to restart my contract, and lose the $35/1000 and $45/1500 National Plan promos that we currently enjoy.
Frankly, it is not worth it. I will stick with what I have and be happy. The three of us will continue to simply call each other on our phones. It just seems silly to me that I am willing to give USCC an additional $360/y...
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The Moose said:...
I think it is great that USCC has launched Speedtalk. It is unfortunate that they do not make it easily accessible to existing customers.
We have three phones, and I would gladly pay $10/month per phone to have Speedtalk as an add-on feature - even if I have to pay full retail for compatible hardware. Unfortunately, the only way to get Speedtalk is with a Speedtalk plan. In my case, that would also require me to restart my contract, and lose the $35/1000 and $45/1500 National Plan promos that we currently enjoy.
Frankly, it is not worth it. I will stick with what I have and be happy. The three of us will continue to simply call each other on our phones. It just seems silly to me that I am willi
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You can switch to a speedtalk plan if you were willing to pay full retail for the hardware like you said you were. The only problem is your plan was a holiday promotion, and that plan stopped being offered well before our speedtalk service was launched. So you cant add the speedtalk feature to that plan you are on cause it ceased to exist after the holiday season. You can change to a national speedtalk plan which if you are in the Chicago market would be $49.95/mo for 800 anytime mins, Unlimited Incoming Calls, and Unlimited Speedtalk. You would be paying an extra $15 a month than what your paying now, and have 200 less mins, so i can see why your hesitant to change. But you would be getting unlimited speedtalk. And if you decided to a...
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USC did not GIVE him the plan, he BOUGHT it. In short he is the paying customer. I was always taught don't lecture the guys who pay your salary.
Personally, I think a Speed Talk add on to for any current customer is a great idea. This could be done easily and would probably make the service grow a whole lot faster and generate more revenue.
Personally, I think a Speed Talk add on to for any current customer is a great idea. This could be done easily and would probably make the service grow a whole lot faster and generate more revenue.
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ok, so he BOUGHT the plan. And he signed a 2 yr contract on it. And it didnt say anywhere on it that US Cell has to let him have speedtalk for $10 a month. US Cell is offering to let you switch to the same speedtalk plan that every other customer gets, but thats not good enough for you. You decided you want to combine an old price plan with a new one to make up your own price plan and your pissed cause they wont give it to you? And you think you should be able to do this why? Cause your already paying less on your $35 a month plan then 95% of US Cell customers? Go to another carrier and see if they can beat the PTT plan US Cell offers, wont happen. See if any carrier will offer anything close to the plan your on now, wont happen. US ...
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Achilles, I am surprised and, frankly, disappointed by the antagonistic nature of your replies.
I never said that USCC is "the bad guy." Please read my original post and notice where I state "I will stick with what I have and be happy." I have been a cellular subscriber since 1989 and am well aware that the National $45/1500 and $35/1000 plans to which I subscribe is by far the most absolute best deal I have ever seen. Ever. This is why we jumped on the deal, opening three accounts - we wanted to get in before it was over. Now I will be grandfathered in even after my contract expires.
Speedtalk is an excellent addition to USCC, and they incurred a great deal of effort and expense to implement the service. Unfortunately, they are ...
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I never said that USCC is "the bad guy." Please read my original post and notice where I state "I will stick with what I have and be happy." I have been a cellular subscriber since 1989 and am well aware that the National $45/1500 and $35/1000 plans to which I subscribe is by far the most absolute best deal I have ever seen. Ever. This is why we jumped on the deal, opening three accounts - we wanted to get in before it was over. Now I will be grandfathered in even after my contract expires.
Speedtalk is an excellent addition to USCC, and they incurred a great deal of effort and expense to implement the service. Unfortunately, they are ...
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u.s cellular has allowed customers to buy out the remainder of their contracts up to 6 months prior to its termination for a nominal fee, if this is worth it to the customers it is a great deal for them but if you just got new phones not too long ago, we cannot subsidize 2 phones for your contract period.
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alejandro, please look at what The Moose has said. His words were more along the lines of "I wish USCC's Speedtalk was a verticle feature that I could add to my freaking awesome plan". I'm quite certian he'd be more than willing to pay the full cost for his new phones if it were such a feature.
feel free to correct me if I'm wrong Mr. Moose
feel free to correct me if I'm wrong Mr. Moose
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You know, honestly, The "company line" I have seen regurgitated here should come as no surprise to anyone who has had the misfortune of dealing with USCC's abysmal customer service and business tactics.
Since I was locked into contract for another year and my current phone is having serious technical issues, I was advised that I could purchase a phone on ebay as long as it was unlocked and cdma technology. A 30 minute call to their own customer service number where I verified EVERY ASPECT of the phone I was looking at purchasing resulted in the customer service rep telling me...and I quote...."As long as it has never been activated with another network and is unlocked, there is not any reason that I can see why it won't work with our net...
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Since I was locked into contract for another year and my current phone is having serious technical issues, I was advised that I could purchase a phone on ebay as long as it was unlocked and cdma technology. A 30 minute call to their own customer service number where I verified EVERY ASPECT of the phone I was looking at purchasing resulted in the customer service rep telling me...and I quote...."As long as it has never been activated with another network and is unlocked, there is not any reason that I can see why it won't work with our net...
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so you bought a phone on ebay for $250...and unfortunately cant activate it. Why not? is it not uscc branded?
why dont you sell the phone on ebay and get your money back?
why dont you sell the phone on ebay and get your money back?
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The phone was brand new, no branding, unlocked, but since it wasn't sourced by uscc and the esn has never been on my account, they won't activate. Being company policy, I can almost understand, no biggie, but I guess my chief two complaints are that I 1.) never would have purchased the phone if not assured it would work by customer service (and i read off the entire aution, just to be safe and avoid this exact circumstance) and the rude way that the rep here thought it was comical and proceeded to laugh at my situation. Just not cool. I am going to return to that store, get his name, and file a formal complaint with corporate about his attitude. That was in my opinion uncalled for.
I am going to list it on ebay and shouldn't get hurt sin...
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I am going to list it on ebay and shouldn't get hurt sin...
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it's unfortuante, but it seems like there is a lot of "customer bashing" on all of the carriers forums on this website. unless something changed in the short time it has been since i left uscc, you should be able to activate any uscellular cdma phone. only exception would be if the phones esn was reported stolen. but, it is company policy that you CAN NOT activate another company's phone on uscc(alltel or verizon for example) good luck man, sorry you had such a poor experience
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This will probably make you mad but you can put that phone on your service, I have put several altell phones, several verizon phones on us cellular service. I would help you out but since a big deal was made I would not be able to change if for you. since there are too many "yes" men on the board. I believe firmly if you have service you should be able to use any phone you want, the only thing that wouldnt work would be the internet, which is why U.S. cellular has that policy, they want that easyedge money.
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if you didnt already do it already enough times to have too many memos on your account just call customer service and say you want the new us cellular phone on your account. and you will program it yourself, if you need to just come in and say its already activated and you just need it programmed.
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In regards to the "bad customer service and arrogant attitudes" I apologize to you that you feel that way. As was previously stated is that uscc has over 5 million "happy" customers and if its not customer service, money and coverages what is making these customers happy?? Venture to other carriers for instance cingular who customers bash on all day long about their "bad customer service". I don't know the situations w/your account but I do know that buying out the contract is $150 which is probably only a few months of your service. If your so unhappy(and I wouldn't want you to leave) but buy out the contract and try these other super companies you talk of. You can get brand new shiny phones whenever you want and pay more and receive droppe...
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See, this is exactly what I am talking about. You are making an effort to be professional, but it isn't working. You are just spouting the same "we are great, the rest suck" attitude. You are no different. Blah blah million happy customers, where did you read that garbage? I would venture to guess (love the vernacular) that these so called happy customers are simply that because they havent had the misfortune of having to deal with piss poor customer service when things go bad. Part of real consumer happiness happens when the company at least makes an effort to make a bad situation right, not to laugh at their misfortune. I wont be forgetting the fact that this whole fiasco started because US CELLULAR told me the phone I was going to purchas...
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Speaking as a U.S. Cellular agent, I'd be more than happy to give you a loaner phone to hold you over untill the remander of your contract is completed. Just drop me an email if you'd like take me up on this offer.
-C
-C
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El Captain,
I am sorry you have had such a horrible experience with your local US cellular associates. I can honestly say that it would not be fair to stereotype ALL US Cellular associates as bad, or immoral. Do you see what I'm saying? I work for an agent of US cellular and I can honestly say that MOST of the associates I work for strive hard to give the best possible service to our customers. Even the ones that threaten us because we follow some policies very strictly.
That said I will offer you this..."Not all agents are created equally." Were these locations agent stores or Corporate US Cellular locations? If I were you, speaking as an agent location manager, I would definitely follow up on this matter and report it t...
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I am sorry you have had such a horrible experience with your local US cellular associates. I can honestly say that it would not be fair to stereotype ALL US Cellular associates as bad, or immoral. Do you see what I'm saying? I work for an agent of US cellular and I can honestly say that MOST of the associates I work for strive hard to give the best possible service to our customers. Even the ones that threaten us because we follow some policies very strictly.
That said I will offer you this..."Not all agents are created equally." Were these locations agent stores or Corporate US Cellular locations? If I were you, speaking as an agent location manager, I would definitely follow up on this matter and report it t...
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the plan he is on is the almost the same as a plan with speedtalk, in my opinion you should not renew unless you want a new phone. the cost of the phone is always what trips people up.
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Achilles- while you have some valid points you should watch your attitude. He was just saying it sucks that he can't do it. He doesn't understand the business reasons for why USCC doesn't have SpeedTalk available as a vertical feature. There was no need to go off on him, you're bound to a lose a customer doing that!
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The Moose said it all very well, but I still feel the need to respond.
I have always had wonderful customer service from USC, however on this board i have found many, who are clearly USC employees, that like to use it as a forum to lash out childishly and anonoumsly at customers. I have seen several customers propose ideas of what they would find appealing only to be told how stupid they are. Unfortunately, for the poster this only shows their own stupidity.
It used to bother me. I don't mind healthy discussion. BUT, if you want to be a real tough guy, say what you said above only sign your real name and telephone number so we can contact you and your boss. 😁 You sign yours and I will sign mine.
I have always had wonderful customer service from USC, however on this board i have found many, who are clearly USC employees, that like to use it as a forum to lash out childishly and anonoumsly at customers. I have seen several customers propose ideas of what they would find appealing only to be told how stupid they are. Unfortunately, for the poster this only shows their own stupidity.
It used to bother me. I don't mind healthy discussion. BUT, if you want to be a real tough guy, say what you said above only sign your real name and telephone number so we can contact you and your boss. 😁 You sign yours and I will sign mine.
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exactly, they are punishing the people on the board for the real life morons who come into the store that they cannot show their anger to, so why won't you give them that? being as how none of the people can be upset or angry with frustrating people in person why will you not let them be able to do that anonymously?
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