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?'s about warenty

sheeley14

Jun 14, 2007, 12:35 PM
Ok get this, My brother sends his phone in for the third time because it is still broken. They say they will put some kind of rush on it. So a week later my mom sends in her phone on repair. 3 weeks later we get a call and her phone is back. They go to the store and pick up the phone. Still completely broken like it was before. What are they doing at the repair centers? Probably picking their noses. anyway my mom is giving them their ration of crap they deserve. Because they gave her a candid as a loner phone (Nothing more needs to be said there). So to get her out of there hair they tell her she can upgrade and she is only had her plan for not even a year.

How does that work?? Is there some new thing they are doing?

Also my 626...
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Frosty

Jun 16, 2007, 12:02 AM
So... just to clarify some things about the word "broken" and warranty. "Broken" would mean damage, therefore not covered by the manufacturer. The manufacturer only covers a defect in the phone not damage done by the user. So, if in your brothers case it has been sent back three times, and in your moms case sent back once and not fixed they are trying to tell them something. Ito's not covered by the warranty. That is why USCC has contracted with an insurance company called The Signal Insurance. They cover accidental damage. Go to a local store to find out more about them. They have lots of brochures for you to read.

They do a lot at these repair centers. There is about 10-12 employees, about 6 at a time working on the phones t...
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sheeley14

Jun 16, 2007, 10:30 PM
excuse me for wording it wrong. when i say broke i mean it does not work (EX: the light buld is broken {as in i dont know why it isnt working}) She did not drop it when she was talking to her sister all of the sudden her sister could not hear her. the microphone was not working. she did not drop her phone and then the microphone not work. Also if a phone cannot handle to be dropped then the manufactures should get out of the phone business. when you buy a phone and sign a contract for two years the phone is going to be dropped a few times. unless you worship your phone and put it in a metall box with packing peanuts so it is compleatly protected.

Yes i know about THE SIGNAL insurance. i don't need to read a brochure about it i have used t...
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dead_psycho1

Jun 17, 2007, 11:18 PM
broken doesn't mean i broke it!

signal sucks!

They do tell them what is wrong or the store wouldn't ask 50 questions ABOUT WHAT IS WRONG!

Well if they don't give me a loaner i wont pay and they are not necessarily taking them out of stock usually its just phone that they cant sell often times refurbished or returned ones that cant be sold or that have been sent by the company to the store. and they use the phones alot more often then you think.

they will not ever make costumers send there phone in to the manufacturer if they did that then no one would buy there service because i doubt ppl would put up with that.

as for my mom getting a new phone in the middle of contract well that was a screw up from the store it was there fau...
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crystal

Jun 17, 2007, 10:42 AM
sorry to hear about this situation. the only way it would be possible to do that early of an upgrade is either if customer service did something special with it, or the manager over the agent stores in that area did something, and the latter is more probable.

as for your nokia 6265i, it's just a flex cable (or something, that's just what nokia says, haha). had a customer with the same problem, and i figured he had gotten it wet on the front, but nokia repaired it VERY quickly. i think this one took less than a month, but we ship to the manufacturers, not the repair center (except kyocera's).

i don't blame you for giving whomever crap about the phone, if this is the 3rd time. i have customers who i just got their phone back for the 3rd...
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howardtd

Jun 18, 2007, 12:12 PM
Sorry to hear about the trouble you seem to be having with your phones.

One thing that you have to remember is that the USCC Techs are limited as to what they can do to the phones within the phones one year warranty. If the phone is still in the warranty 'most' of the time the phones have to be sent back to the manufacturer. Here is where we play the waiting game. You see the techs at the USCC store most of the time can not disassemble the phone because it would void the warranty from the manufacturer. (this rule is manufacturer specific) some allow them to some do not. What one of the previous posters was trying to refer to by saying that "USCC doesn't make the phones" is that USCC is bound by the manufacturers policies as much as the cu...
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sheeley14

Jun 19, 2007, 2:03 AM
Yes i realize this but when Frosty replied i did not like the way he put it. all i said was the story's and asked some ?'s about it. He got Pissy with me and i especially didn't like the part where he said my mom should be greatfull about the upgrade. I didnt say she wasnt i said she got the upgrade is there a new policy that says you can do that because i thought i read sumwhere that you could.

Also i understand the value thing to but the reatail value doesn't matter. the retail value for the 6100 was the same as my phone but if you tried to give me one of those i would say no because i bought a phone with an MP3 PLAYER.

By the way i'm sorry if i sound mean i am just a little ticked that they gave me a soho that doesn't even work. i...
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