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Jul 15, 2013, 9:53 AM

Extended warranty vs Insurance

I know there are several Verizon employees on this forum, so I'm hoping one of you can explain something to me. Here's the situation:
My son's phone is an iphone 4S. For whatever reason, it has decided that it will no longer charge (tried everything). I have been paying for the insurance as well as the extended warranty. I just called Verizon to see what we need to do and this is basically what I was told.
If the phone failed because of damage (like water) then it will be something like $169 deductable for a replacement phone. If it failed because of faulty equipment, it would be a free replacement thru warranty. Ok..fair enough. BUT, here's the part I don't get. He said that if we submit it as a warranty claim, but they determi...
2 replies

Sep 5, 2013, 9:04 AM

Anyway to port a number out and get new number but keep plan

I have a unlimited everything plan on my account is there anyway to let my friend port his number out and get a new number on the line he ported out? I'm not trying to lose the unlimited data plan I just want him to keep his number and let me keep the plan. I know that typically when porting out it kills the line but I'm not wanting to lose the line and data. Thanks in advance
1 reply

Sep 4, 2013, 7:13 PM

Indiana Surcharge Increase

Can we cancel without a termination fee because of this?
Thanks in advance!
1 reply

May 25, 2013, 12:20 PM

Verizon or Sprint

Hey everyone. Just a quick question. I have had Verizon for over 10 years now, and my wife is considering switching to Sprint. She switched jobs and her company phone/personal phone will be disconnected at the end of May. We are thinking of getting a shared unlimited plan with Sprint. I have a Verizon plan that has unlimited data on it, but as most VZW customers know they no longer offer unlimited data plans. If I upgrade any part of my plan I lose unlimited data. That is a huge deal to me since I average 4.0 GB per month data. To purchase that data plan per month from VZW is highway robbery!!!! So I ask is it worth switching? I am happy with Verizon, but if I ever do want to upgrade my VZW phone I have to purchase it full retail or eBay it ...
10 replies

Aug 29, 2013, 1:09 AM

Me again...switching sides...

Those of you who have followed this board for any length of time know that I spent 7 years working as a Verizon call center rep and over 2 years implementing super-cool antenna systems on military aircraft for Predators drones and stuff like that, but I've moved on again.

Earlier this year, just before graduating with my Electrical Engineering degree with a telecom emphasis. I accepted a Management level career with AT&T (landline) monitoring features on the coast-to-coast fiber optic network.

So I'll still be around phonescoop, but my biases have changed. I just thought I should get that out in the open ( and it's company policy that Managers have to disclose their company affiliation on public web forums).

I'm not quite working o...
3 replies

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Scott Herman

Aug 15, 2013, 6:04 PM

The newest best phone in the WORLD is soon upon us!!!

Are you as excited as I for the soon to be announcement release for the IPhone 5S!!!!!?!!!!! a continuation of the best phone in the world!

What do you hope to see in this next spectacular release from Apple? I can't wait to hold this marvel of engineering in my hands!


Your buddy

7 replies

Jul 16, 2013, 3:21 PM


Seen a lot of comments on losing the unlimited data but here is a secret for all of you.. . I CAN SHOW YOU HOW TO KEEP IT.

look me up on twitter @phoneman07 and I will tell you how
5 replies

Jun 24, 2013, 12:36 PM

I really need a phone today

Long time VZW customer and have never even considered switching till now. I am out of contract and my phone is completely shot. I love the Samsung Charge that I have been using for almost two years but it is no longer functioning.

Like a lot of people I would really like to stay but I do not want to give up my unlimited data, I use about 5-6 GBs per month.

Any suggestions? I really need a functional phone with in the next day or so.
21 replies

Aug 7, 2013, 2:48 AM

Accessing Simultaneous Voice and Data on iPhone 5

Just wanted to address some false information that is being spread out there, especially with what has been in my experience, a common theme with employees at the Apple Store:

The iPhone 5 cannot access simultaneous voice and data coverage using Verizon's LTE network NOT because the carrier doesn't allow it, but because the iPhone 5 lacks the internal hardware needed to support this capability.

There are many other phones sold for Verizon that contain the hardware needed to allow this functionality.

Although this is old news for most of us in the forums, hopefully it will be useful to a few.

Jul 11, 2013, 5:38 PM

Goggle navigation

What happened to the old navigation on my Galaxy S3 it's gone it's been updated with a new one that's terrible.
2 replies

Jun 30, 2013, 8:44 PM

do you need a data plan on an unlocked LG enV phone

Do I need a data plan for an unlocked LG enV phone
2 replies
Wireless Consultant

Jul 10, 2013, 12:12 PM

Best phone on Verizon Wireless

What phone would you buy on Verizon Wireless if price did not matter. Verizon will be getting the HTC one soon so that is a contender also.
2 replies

Apr 30, 2013, 1:21 PM

Galaxy S4

So I read a nice article about the Galaxy S4 and they were saying that for the 16GB version of the phone, most of the internal memory is taken up by more and more bloatware....Why do companies do that instead of releasing the phone with just the OS?
2 replies

Jun 18, 2013, 9:16 AM

European travel with Verizon Droid Razor M

Will be in France in July 2013. How do prepare the phone for international communications. Charging the battery? Adapter necessary
1 reply

Jun 11, 2013, 7:18 PM

In the market for a new phone!!!

I currently have the iPhone 5 but it is becoming annoying with its constant freezing. I am looking into either the note 2 or s4.

Which of the two would be more reliable for the long haul?

Opinions please!!

Thank you. Very Happy
4 replies

May 29, 2013, 12:31 PM

No coverage at work

Question...if you get zero coverage at your place of work because verizon does not offer service in the area and you do not have coverage for a portion of the commute, will they allow you out of contract? I have a year left and hate to leave, been happy, but doesn't due me much good since I don't have covereage really when i would need it.

10 replies

May 6, 2013, 1:05 PM

Voice mail notifications

Not coming through after going from iPhone to Android. Shocked

Any ideas?

And if I put my SIM back in my iPhone I'll get the notification of awaiting VM. Confused
22 replies

Mar 27, 2011, 4:51 PM

What does Verizon CHARGE you???!!!!???

because I pay 179.00 a month (includes taxes) for just two smartphones sharing a Nationwide Talk & Text 1400 min and dataEvil or Very Mad Evil or Very Mad
34 replies

Apr 29, 2013, 1:19 PM

My bad experience with Verizon

Yes, I had a bad experience years ago with Verizon. Everything was bad and nothing was good. Don't go with this company because you'll regret it. They lie to everyone as well. My bill was always screwed up and my wireless service was terrible.

You should take my advice because my opinion as an anonymous poster outweighs anything Consumer Reports or JD Power says. If you don't believe me, I can provide some web links to internet sites that have been in business less than 10 years. These also outweigh consumer advocacy groups that have been in business for over half a century.

My new carrier is the best. By the way, if you dare respond negatively toward me or disagree, YOU are the fanboi and troll.
3 replies

Apr 9, 2013, 6:26 PM

Verizon Took of my unlimited data but is fixing it.

They took off my unlimited data and they said that we made the change and acted like I was crazy they even said I had been on the new plan for a year and I told them they were crazy I have the bills so after a day of being called crazy I got a rep who had a brain and they are submitting a ticket to get it fixed and she admitted it was done in error so please don't give up everyone when Verizon tries to bend you over!!
17 replies
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