The Publics Reply to the FCC Regarding Early Termination FEES
And you Sir are not understanding what is going on.
If the states are REMOVED from being able to handle consumer complaints IF the Early Termination Fees are now considered a "rate" and not a "penalty" then the only place to settle complaints will be with the FCC.
This is what CITA and SunCom filings want.
CITA and SunCom ask the FCC to prevent the States from being able to interfere in matters of ETF calling it a RATE FOR SERVICE not a PENALTY.
While 89% of consumers are treating it as a PENALTY not a RATE for Service.
This is OUTRAGEOUS, This is not TROLLING!
This is OUTRAGEOUS! This is DISASTEROUS!
They already have de-regulation, they now want no recourse for fraud/abusive practices? In ability to h...
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Vatothe0 said:
Doesn't Cingular do this but start with a $240 ETF? Then it goes down $10/month until you have nothing left. Last time I looked that's what they had at least.
No, Cingular has a flat $150.
Some markets have a $240 prorated by the length of your contract and the rest of the country has $150 flat cancellation (Majority)
Verizon Wireless: $175
Cingular Wireless: $150
T-Mobile: $200
US Cellular: $150
Sprint PCS: $150
Nextel: $200 (if that still holds true today under Sprint)
While this service isn't in my area, in my brother's area of Starke County Indiana, there's Centennial Wireless and they charge a $250 EFT.
Then they could do whatever they want.
The PDF file is a cross argument to the docket, the real SunCom/CITA filing with the FCC is offlined right now, since the FCC document server is offlined.
CITA is a Join Venture of All Cellular Carriers seeking to remove BASIC freedoms afforded to us by state law, by CALLING the Early Termination Fee a
"RATE for Service" there by asking the FCC to REMOVE states ability to interfere in them Setting this RATE.
I wish the ETF was $480.00 and prorated for all carriers at $20.00 per month on 2 yr contracts and $40.00 per month on 1 yr contracts.
I agree with prorating the penalty, I also agree that if someone signs a contract they should be held accountable if they break it. (I think thats what a contract is)....
You say you dont want a contract? Dont sign one ! - WOW- How simple...
The minute we continue to allow, or increase the governments involvement with commercial and private businesses, the sooner we better start calling ourselves communists.
It is still a free country. You don't have to have a cell phone. If you do not want to sign a contract, then don't. It's as simple as that. As far as I'm concerned, we did just fine in the days before cell phones. There are non-contractual alternatives out there if it is something you absolutely have to have. Prepaid service and what was AT&T's concept, now cingulars "go phone". Services like metroPCS and Cricket. You as a consumer are not held at gunpoint made to sign a co...
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AFAIK:
CITA and SunCom have put docket numbers in front of the FCC in response to some stuff that Happened in California and the Wireless Bill or Rights and the California PUC (Public Utility Comission).
The Federal and State Government are prevented allready from interfereing with anything that is called a "rate" for service. So they cannot tell cellular industry what airtime they should charge and so on.
What CITA is asking is to take the ETF (which is clearly a PENALTY) and have the FCC make it a rate. Such that it would pr...
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Since to overturn it would take IONS.
I will terminate mine if SunCom and CITA are accepted by the F.C.C. Since my state will no longer be able to protect me in any even with regard to cellular companies. Up to and including Fraud and Un-ethical behaviour.
I am certain anyone who is a Wireless Dealer/Sales (who's commissions are on the tables - this is what the ETF ensures gets payed - 6 months for VZ I believe) is all for SunCom and CITA.
Now not to say that all those Wireless/Dealers/Agents/Sales People are un-ethical.
But some that are - they a...
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bizkitsngravy said:
Personally, I think the concept of pro-rated ETF's is a very good idea.
Pro-rating ETF's is a terrible idea. ETF's serve several functions for the carriers, and one of the biggest is the reduction of false chrun. The point of an ETF is to make it financially unsound to leave your contract early. If ETF's were pro-rated, churn levels would sky-rocket with every fickle customer calling in to cancel at the ETF price-point they feel most comfortable with (be it $50, $100, or whatever), just so they can sign up again to get that cool new phone at promotional pricing. VZW's ETF is set so that in almost any situation it should cost the customer more to cancel early and sign up again with pr...
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Pro-rating ETF's is a terrible idea. ETF's serve several functions for the carriers, and one of the biggest is the reduction of false chrun. The point of an ETF is to make it financially unsound to leave your contract early. If ETF's were pro-rated, churn levels would sky-rocket with every fickle customer calling in to cancel at the ETF price-point they feel most comfortable with (be it $50, $100, or whatever), just so they can sign up again to get that cool new phone at promotional pricing. VZW's ETF is set so that in almost any situation it should cost the customer more to cancel early and sign up again with promotional pricing. This keeps everyone's costs lower. If ETF's were pro-rated, the only way to recoup the losses woul
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You might as well say "forced" to stay with verizon. Nobody is forced (locked-in) to any carrier for any length of time.
There's a trial period as well as the option of canceling early so there's no excuse.
Lock-in is an artifical lock-in in which you are unable to perform a certain function that was sold to you by carrier along with equipment. This is possible (without the cheating or whateverelse - eg. v710) if carrier is un-able to fix problem, carrier should let people go, and it does not need to take a class-action to do this.
The CITA/Suncom seeks to make sure these class actions never happen again.
If people then (so unhappy with service for carrier) try sign up again (with same carrier), carrier can block them from doing so.
It's not like to many people will go and switch their Identity, just so they can take advantage of the new rateplan.
DKVZW said:
Lock-in is an artifical lock-in in which you are unable to perform a certain function that was sold to you by carrier along with equipment. This is possible (without the cheating or whateverelse - eg. v710) if carrier is un-able to fix problem, carrier should let people go, and it does not need to take a class-action to do this.
You keep coming up with vague references to things you can't do but never say what they are. v710 is old hat and settled (and fixed) so it has no bearing on whatever point you're trying to get at.
You're welcome to do whatever you want with the phone since it is yours. However if you change anything relating to how it interacts with the network, Verizon absolutel...
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DKVZW said:...
Pro-rating ETF's is a terrible idea. ETF's serve several functions for the carriers, and one of the biggest is the reduction of false chrun. The point of an ETF is to make it financially unsound to leave your contract early. If ETF's were pro-rated, churn levels would sky-rocket with every fickle customer calling in to cancel at the ETF price-point they feel most comfortable with (be it $50, $100, or whatever), just so they can sign up again to get that cool new phone at promotional pricing. VZW's ETF is set so that in almost any situation it should cost the customer more to cancel early and sign up again with promotional pricing. This keeps everyone's costs lower. If ETF's were pro-rated, the on
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Unfortunately the monthlies one will pay during a 1 or a 2 year contract are FAR greater then the $175.
I would gladly BUY all my handsets @ retail + give carrier ETF in advance if I knew that I could bounce anytime - but did not CITA state that ETF is to Recoup the costs of handsets?
If you buy your own phone, you should not need a contract, you should be able to use that phone to any extent needed, up-to and including taking it to an alternative carrier. Thats competition. Since Verizon Wireless is the only CDMA carrier in my area, all this eq...
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Why do people take for granted all the things you get for free now? Just because everyone gives these things away WITH A CONTRACT doesn't mean you're entitled to them.
Why can't you pay the $175 upfront? I saw someone pay their entire contract upfront in one lump sum. $2700
You have no idea what you're talking about and just want everything your way for free. Start your own wireless company and run it this way and see how far you get.
"Unfortunately the monthlies one will pay during a 1 or a 2 year contract are FAR greater then the $175." - No ****. So are the monthlys one would pay with prepay, or DSL internet services that make people sign a 1 year ...
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As for signing up with your own phone without a contract - it's called prepay. The contract on the 'post pay' accounts is for the lower rates. Have you compared the rates for prepay and post pay? There's a reason the smart buyers choose a contract. You can choose a 1 year or 2 year to adjust the price of the phone more, but the month to month rates are the same regardless of the length of contract. You obviously get a much better deal on the phone with a 2 year contract.
vzw_achiever said:...bizkitsngravy said:
Personally, I think the concept of pro-rated ETF's is a very good idea.
Pro-rating ETF's is a terrible idea. ETF's serve several functions for the carriers, and one of the biggest is the reduction of false chrun. The point of an ETF is to make it financially unsound to leave your contract early. If ETF's were pro-rated, churn levels would sky-rocket with every fickle customer calling in to cancel at the ETF price-point they feel most comfortable with (be it $50, $100, or whatever), just so they can sign up again to get that cool new phone at promotional pricing. VZW's ETF is set so that in almost any situation it should cost the customer more to
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SystemShock said:
2) Abusing pro-rated ETFs (by cancelling & then rejoining) to get an early phone upgrade doesn't make sense as a MONEY thing, if you look at the above example.
Yeah, maybe you cancel your contract near the end and pay only a $50 ETF, in order to get a new phone for $100-150 off. Sounds like you shafted VZW, but you really didn't, considering that if you'd just waited until 2 months before the end of your contract, you could've gotten the upgrade pricing WITHOUT paying any ETF at all. You shafted yourself, more like.
You must not talk to a lot of customers. Thinking things through is a rarity for many people in this country (take DKTROLL for instance). I deal with people in the Gre...
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vzw_achiever said:...SystemShock said:
2) Abusing pro-rated ETFs (by cancelling & then rejoining) to get an early phone upgrade doesn't make sense as a MONEY thing, if you look at the above example.
Yeah, maybe you cancel your contract near the end and pay only a $50 ETF, in order to get a new phone for $100-150 off. Sounds like you shafted VZW, but you really didn't, considering that if you'd just waited until 2 months before the end of your contract, you could've gotten the upgrade pricing WITHOUT paying any ETF at all. You shafted yourself, more like.
You must not talk to a lot of customers. Thinking things through is a rarity for many people in this country (take DKTROLL for in
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And, yes verizon is clobbering the competition right now, so, you are correct in saying they do not need to think of stuff like this. But, they should start, and stop taking things away. As K-mart, General Motors, and Ford were all on top of the hill at one time, and look at those companies now, Ford just anounced that they are laying off up to 30,000 workers.
Hopefully verizon wakes up before it comes to that. I still say Alltel is the company to watch, they are buying other cell companies and sneaking up the hill. That is just my guess, time will tell.
When I worked for T-Mobile in retention, I"d say a good 7-8 out of 10 cancellation reasons were because we wern't offering a new phone upgrade as cheap as they wanted it to be (or free).
Wholesalers such as Amazon, inphonic, wirefly, letstalk, 800mobile, even yahoo sometimes have a lasting impression on customers being able to give away free RAZR's and phones along that caliber after rebates. Upgrade prices can't compete with that, hence producing a very large amount of churn, whcih is what these wholesalers count on due to the commissions they make. Once the service is set up, it's in the providers hands, and any problems, too, including those set up errors caused by someone not knowing what...
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LG-VX 8100:
Retail Pricing - $420
2yr Contract - $150
Loss - $270
Is that it? Nope. Other factors behind the scenese:
* Commissions
* Employee compensation (Customer Svc, Engineers, IT, Inventory Mgrs, Legal, etc)
* Land (Rent, Purchasing)
* Equipment (Towers, Antennas, Base Stations, Switches, etc)
* Spectrum
* Phone number blocks (NPA-NXX)
Etc Etc Etc
People really forget that there is more costs involved than just equipment subsidization... So when they lose $270 on a phone, they don't make that up in 7 months because each month a small portion of the monthly fee you pay goes towards recouping that $270 loss and a lot of it goes to the other categories.
So, you think you're $40/month over 2yrs (...
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