Cricket's online chat SUCKS!
what makes me angry is how rude the online chat reps are. i can understand that they cannot assist current customers, but there is no need to be rude about it.
i broke my phone, and i went online to look at their new phones, and the chat box pops up, and it asks if i need help shopping. i clicked yes, and the drop down menu had the option for purchasing question. since i had purchasing questions, i chose that.
the rep answered none of my questions, just told me to go to the store, and then he ended the chat, but not before telling me that he did not design the website, and that the online prices are for...
How many customers does Cricket have?
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System wide voicemail failure?
Called 1-800-Cricket. Was told this was a system-wide problem and we're not the only ones experiencing it. Was told we would receive a text message when voicemail was restored.
So, Cricket users, is your voicemail down? Or, was the rep who was talking to me full of it?
If the person was full of it, how should I proceed to resolve the problem? And, I guess, in general what is the best way to get a US-based, and more importantly *knowledgeable* person on the phone when we have issues?
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I am so pissed right now!