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U.S. Cellular Now Offering Overage Protection

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Say bye bye to job security

Disrespect

Nov 20, 2009, 9:06 AM
IMO well its a fact that if customers didn't call in then we wouldn't have a job in the call center.

So a "Major" feature like this could significantly drop the numbers in Que which will result in layoffs. DON'T DO IT SPRINT!!! 👀
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lray801

Nov 20, 2009, 11:27 AM
OR you could look at it this way:

Customers now know when they're going to exceed their minutes. As a result, they call Care to change their plan to a higher option to avoid overage charges. Happy customer! Happy customer then calls a couple months later to lower back to the original plan. Customer still happy! Happy customer tells friends about how happy they are with how well USC takes care of them. Happy customer's friends join USC, become happy customer, too! More happy customers means more happy phone calls to customer care. And the cycle repeats. Hiring ensues.

As opposed to:

Customer goes over minuets, gets huge bill. Customer calls care to argue, cancels account. Never calls care again. Tells friends about how un...
(continues)
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Disrespect

Nov 20, 2009, 12:58 PM
Well we'll see.

It could be that nice but it could be disasterous as well with the billing in advance charges for changing the plan in the mid cycle.
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erikpkp

Nov 20, 2009, 3:16 PM
I know that customers can back date thier plans for a small fee and im sure that the % that it would save a customer in overage will be equal to the change of the plan mid cycle espically if it in the middle of said cycle...
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SprintCC

Nov 22, 2009, 9:47 PM
I don't know how any other company works, I've only worked for Sprint and have never gone over my AT$T/Cingular/SBC minutes. But with Sprint, we have the overage relief minutes- so you can add the minutes to get through the rest of the billing cycle and make any plan changes effective the first day of the next billing cycle. Backdating doesn't fix overages, so that isn't the answer- at least with us.
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flagrantmisuse

Nov 23, 2009, 4:31 PM
with att you can back date to cover overages but with billed in advance you get two charges for the new rate plan and a credit for previous, but often the difference is 20 bucks which outweighs the overage more often than not.

we also do re-rates if you catch the overage too late.
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SprintCC

Nov 23, 2009, 9:21 PM
We have the same problem if you change plans in the middle of a cycle. That's why we have the overage relief minutes and can make a plan change for the next cycle. Honestly though, a $20.00 overage isn't too bad- if I ever had one I wouldn't complain. (Of course that would mean I killed a ton of roll over minutes too- and I'd be curious how that happened.)
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Azeron

Nov 21, 2009, 4:01 PM
You guys can't back date plan changes?
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Azeron

Nov 21, 2009, 4:03 PM
Wow! You sound so chipper. Like a glass half full kind of person. Get up at 5am to see the sunrise, arrive at work an hour early all bright eyed and bushy tailed.
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lray801

Nov 23, 2009, 7:25 PM
Psh, I wish. I wake up too early and I sneeze like crazy--I'm allergic to getting up early....
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Jayshmay

Nov 20, 2009, 5:17 PM
Well customers can already keep track of minute usage by txtg *min# (or at least with AT&T)
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Azeron

Nov 21, 2009, 4:06 PM
Yeah #MIN with Verizon, but this is better. The customer has someone to hold their hand and alert them that they are about to exceed their minutes. #MIN actually requires the customer to put forth some effort.
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STEELRIK

Nov 20, 2009, 7:35 PM
With Sprint you can do it by dialing *4 (english) and *5 (spanish) & also you can check your account spending limits.
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phonenerd24

Nov 22, 2009, 1:04 AM
US Cell has #BAL but like the person said before... some people dont check this until its too late, i think if u got an alert saying "Your at 75% Of your Minutes" people would realize o damn i gotta slow down"

Kind of like the bank alerts you can get, it reduces the possibility of you going over your limit. a great idea i think!
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