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U.S. Cellular Now Offering Overage Protection

Article Comments  18  

Nov 20, 2009, 8:53 AM   by Eric M. Zeman   @zeman_e

U.S. Cellular recently announced a new program that will alert its customers when they are approaching or have reached their limit for voice minutes and/or messaging. Users must sign up for the program, which will evaluate usage each night. It will offer both preventative alerts and overage alerts. Users will receive a text message when they have reached 75% of their minutes or text messages, and another when they reach 100%. The Overage Protection service is free to use.




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This forum is closed.


Nov 22, 2009, 8:47 PM

No answer to pure irresponsibility and negligence

That's why there is an option out there called "PRE-PAID" which helps avoid John or Jane Moron from going over minutes in the first place. 🙄
Prepaid service and phones often tend to be more costly, and may not offer as many options to consumers. Besides - I'd say more often than not, people don't foresee overages. It's usually a fluke month. Or people "forget" that they don't have national...

Nov 23, 2009, 4:37 PM

not a good idea.

the vast majority of customers who use more than thier plan allotment PAY UP. when i went over i paid it and that was before i started working in customer service. there are people who think they are entitled to credits but there are those who use it and pay for it. if customers stop going over their minutes because of this then usc is losing a valueable revinue stream because we all know it doesnt cost a cellular company .45 per minute over your plan.

just my opinion
Consistently satisfied customers are a much more valuable source of revenue for any company. And with my extensive customer service experience, believe me - people do NOT, I repeat DO NOT "pay up". The majority of people don't reason that they used it...

Nov 20, 2009, 9:06 AM

Say bye bye to job security

IMO well its a fact that if customers didn't call in then we wouldn't have a job in the call center.

So a "Major" feature like this could significantly drop the numbers in Que which will result in layoffs. DON'T DO IT SPRINT!!! 👀
OR you could look at it this way:

Customers now know when they're going to exceed their minutes. As a result, they call Care to change their plan to a higher option to avoid overage charges. Happy customer! Happy customer then calls a couple mon...
Well customers can already keep track of minute usage by txtg *min# (or at least with AT&T)
With Sprint you can do it by dialing *4 (english) and *5 (spanish) & also you can check your account spending limits.
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