Sprint Launches In-Store Phone Tutorial Program
Awesome!
This is great for customers!
But shouldn't reps be showing them the features as part of the sale?
But shouldn't reps be showing them the features as part of the sale?
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I'm sure the reps go over the basic features and functions of the device, but I'm sure each rep doesn't give them step by step from start to finish on many of the features and applications, this program will do that. This is great for Sprint's customer service effort.
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its true we will (at least in my store) actually pull the cust back and walk through step by step how to use the Nav, Web, Set up email, show them how to download NFL Mobile and use it, text, download songs, and anything else to go along with being "Ready Now". I set up a guys instinct and he didnt have a email account so i set him up with a yahoo account and then set it up to his phone. Downloaded some free tracks from the music store and set his weather, then downloaded a ringer for him. It actual felt kinda good knowing he knew pretty much everything about his phone.
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😁 😁 😁 what we're doing in my store is showing customers the basic functions of their phone when they purchase the device in the store that way they'll leave knowing at least how to make a call and then they can set up appointments from 30min upto an hour so we can show them everything that they can do with their phones, we do it like this because my store is high volume store.
The other thing is we also have an express line now it helps alot with traffic since the express line is only for transactions that would take no more than 2 minutes.
😎 We've seen a big change in traffic and customer experience 😎
The other thing is we also have an express line now it helps alot with traffic since the express line is only for transactions that would take no more than 2 minutes.
😎 We've seen a big change in traffic and customer experience 😎
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Should they do it, and I guess some do (this goes for all carriers) and how much information given can vary.
I happen to think this is a good idea, people get their phone, they're in a rush to get out, store is busy, the salesperson is in a rush to service another customer (this doesn't mean being rude on either customer or salesperson). An appointment at another time may not be a perfect solution, but it is a very good idea.
I happen to think this is a good idea, people get their phone, they're in a rush to get out, store is busy, the salesperson is in a rush to service another customer (this doesn't mean being rude on either customer or salesperson). An appointment at another time may not be a perfect solution, but it is a very good idea.
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