Sprint Cancels Difficult Customers' Contracts

Apparently 1000 of them think it sucks. Though I would probaly base my opinion on the millions of customers who stick with Sprint and are happy enough with the service to stay with them and not call in all the time to complain.

Then again, people have complaints about every company.

I'll be honest with you, my company does the same exact thing. We have customers that call in day in and day out trying to get preferrential treatment through our customer service reps and even trying to go so far as to call our CEO. Our company doesn't have 53 million customers either. I have no clue how many but our CEO tells them and tells the customer service people to tell them that the more they call us the less work we can get done which delays their parts getting to them. If they don't like it they have to either deal with it or get a part of lessor value through another company. We had a slight lull in orders for the last quarter but after they dealt with the products of other companies they are back and we are as busy, if not m...
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If other carriers start doing it, they might lay off 90 % of their CS staff, and outsource the rest of the 10% to India. I can imagine two calls in a 12 month period being considered problematic...

That might help cutting down on customers calling in. I HATE having to call any customer service that is outsourced to Inida/Pakistan/ whatever because i can't undertand them, and they can barely understand the scripts they are forced to read. I've cancelled most of my credit cards when I find out they have outsourced to over there.

Of course, I also know that if the company I work for thougth they could get away from it they would can the lot of us and ship it all overseas. I guess that is the ONLY thing that the union is hel...
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