User: thenation
These are the most recent forum messages posted by thenation:
Re: ATTWS North American Package
it should just expand your converage area. uses nw the same etc.
i am not at work now so i dont care to look up the exact details but i think thats how it works.
Re: 2 things you probably shouldnt do if you are a dealer
very well said. not all system is best for all cust.
Re: 2 things you probably shouldnt do if you are a dealer
thats really good i think all stores should have that and better training too.
Re: Points to consider for our "beloved" AWS dealers.
thats no excuse for ****ty service on anyones part. we have handle times etc and thats no better then quotas but no excuse for **** service
Re: 2 things you probably shouldnt do if you are a dealer
lol yeah according to a customer i am already being sued in virginia in the spring so i am all for working a few days inthe store. my supervisor is comming too. lol love the ones who sue cuz they dont want to pay roaming
2 things you probably shouldnt do if you are a dealer
ok this is a story i heard a friend talking about today. he had a call and the caller was upset cuz the store rep cursed at her. she had gone to store to activate service and he told her there was not extra fees like rpf or anything like that. he put it on her contract. thats not biggie just a typical dealer lie. but to top it off he called her a few days later and told ...
good customers
has anyone ever noticed that its usually the good customers who we have to or end up screwing over. its the crooks, whiners and undeserving liars that get all the credits. in the last 2 days i have had at least 4 customers who actually could use credit but none could be given under policy. it sure is easier to help someone then to turn them away.
Re: Why stick with AT&T?
lol how do we reach you again? lol
Re: Why I am leaving AT&T Wireless
lol you are starting to sound like me lol
people like this guy shouldnt be custs as they cost more then they are worth
Re: Why stick with AT&T?
today i was pricing a phone for a customer and the discounted rate for a certain gsm phone (i cant remember which one) was less then the price for new customers. needless to say the cust was taking my prices.
Re: Att and cingular merger what going on what that?????????????????????????????????????????????????
i dont think anything will change honestly
Re: What's the deal with AT&T GSM CS??
good point. i just think people should wait thier turn.
Re: PAG
exactly it all depends on the case.
i wonder how good the people who live and die by the p&P do on quality and how the rest of us do.
Re: PAG
ok not all cust is worthy of the extra mile. if someone calls me and they been waiting 3 or 4 days too bad here is the number i will transfer you. if its been a couple weeks and they cust is pissed i am doing it myself. its makes my cust happy. its not my fault att didnt hire enough staff for the volumn. i am not going to give people less then i would before it was ...
Re: What's the deal with AT&T GSM CS??
USA #1 lol man other countries have choice too you know. i am not sure if you are aware of the choice Europe has and i know here in Canad we have a few to pick from too.
anyway cust service waits are long thats a fact and we are doing our best to get to everyone. this is the busy season though and with lnp things are just as crazy. you need to learn patience. just cuz you ...
Re: Where is everyone?
too bad everyone didnt think like you guys. they blame it on us but as we all know its nothing we can change. scandal i understand your other reasons for wanting to leave but why does the fact that we are supposed to be loosing cust have anything to do with it?
as for pissed off people in here i find its mostly reps who are negative with the crap treatment we get.
Re: India
I seen this happen at another job i worked at. they let go about 250 people. it was a waste as most of the people who called complained about reaching someone in india. they didnt know their heads from thier asses and didnt even speak english. i even reached one of them once in a transfer and i had to tell her i would call back i cant transfer a customer to someone i cant even understand. att seems ...
Re: IS THERE ANY ACTUAL AT&T REPS IN HERE? HELP!
lol thats like calling and asking for help but not saying why. we cant help less you ask us lol :P
Re: AT&T used to be good.
i know eh everyone knows you cant upgrade people to expired plans and promos. hence the name expired.
Re: PAG
i dont know about you guys but my tl likes us going that extra mile and sure as hell does not say its call avoidance its just good cust service.
Re: Is AT&T dead?
oh well deal with it
Re: Answer the phones
its the lead from all those old batteries...or the paste...or paint...gas
Re: Answer the phones
i know eh sat is one of the slowest days. i do know that the hold is not 4 hrs by any means. i dont think the wait for pag is even that long anymore.
Re: Is AT&T dead?
dont we have a dept that deals with getting rid of people...either way dont let the door hit you on the way out. :lol:
Re: Answer the phones
i dont know about everyone else but i dont think i would take the risk being caught in the forums at work and when i am at work i am actually working not on here. and really quit exaggerating the longest hold time i have heard was 45 min and that caller even admitted to exaggerating.
Re: Ever notice the only people in here are ATTW employees?
amen
Re: Set Me Free
man too bad you didnt get me i would have just canceled and cr. if your bill has not activity its usually cuz you are not using your phone for a reason...yours is cuz you ported. i promise you the rep to does this will never get feedback. if the bill really has no activity your point should be proved. i know people will disagree but too bad i would cancel and cr. would be one less person leaving ...
Re: Is AT&T dead?
I am sorry to hear that you have had probs getting to us. just remember we are people too. we can only get to you as fast as we can. i hope you get better service in the furture.
Re: new trend
just so that you all know i am not being racist or anything.:oops: just noticed a new trend and wonder if is just me or whatever.
new trend
anyone notice that the majority of yellers these days have been people with foreign accents. whats that all about. seems the stronger the accent the more likely they are to start screaming about something. its crazy used to be the more southern but not anymore lol :wink:
Re: Points to consider for our "beloved" AWS dealers.
although i am not a dealer i can see why they add those type of things after all they do get commission. do you think you wouldnt do it? only thing is we have to clean up the messes that others cause and we are the ones who get yelled at.
Re: ATTWS GoPhone Prepaid
i agree with you on that one its a great prepaid setup. you can also get reoccurring payment so you dont have to worry about getting shut down like some others. wish i had that option when i had prepaid.
Re: ALIANT
its odd you say you dont have reception probs. thats all that i hear about but i guess its all where you use it. my dad had rogers when the cbrm was using them and they had so many probs that they canceled all the phones that had and went to aliant. i figured that it has to be bad when the entire municipality changes the provider but just cuz things are bad here dont mean they are bad ...
Re: LNP BASHING
i agree i dont bash anyone it just sounds bad. how are they going to trust is if we cant even talk good about other companies. my opinion is not needed or relevant at work so i keep them to my self and stick with what the customer actually cares about.
Re: 20/20 on lnp
thats very true isnt it.
Re: Is AT&T Wireless the worst customer service example or what!?
i agree with you. people are like that but i think this guy is just whining cuz he didnt get what he wanted...which is usually a free phone, cr for his roaming or cr for his additional airtime lol
Re: 20/20 on lnp
i once heard that we actually lost 800 million or so but who knows. i heard we lost but we make up in assets and other things. thats probably wrong though. you know how you hear things at work.
Re: Coverage question
that is so true eh. lol i should probably give half truths somewhere else and cause a small stir elsewhere but oh well too late
Re: 20/20 on lnp
i never thought i would agree with you but you are really right about that.
Re: CSA Change
i got the email about cold transfer but i was advised by my supervisor to go the extra mile so i did. the dept was open when i was trying to get in but for some reason i didnt reach anyone. either way its safe to say i saved the customer and he is now atually pretty happy with our service as my supervisor actually took over the issue as i was off yesterday and today
(older messages not shown)
