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printed October 13, 2015
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Sep 23, 2015, 7:21 PM


I have a US cellular phone that is tied to another account right now. Aside from paying the outstanding bill, is there any way to clear the ESN? I HAVE a friend who wants tone activate the phone on a us cell prepaid thing. Is there a time limit or is paying the bill the only way?

Sep 14, 2015, 8:42 AM

old plan prices

I'm doing some research to see how cell phone plans have changed I can't find any media and US Cellular says they can't find it in their database of what plans were like the friend and family plan in 2008 9:10 trying to remember what they were like the unlimited plans if anybody has any of the pricing information would love to see it or post it on here so I can compare when I call customer service they don't want to give me any copies of anything

Mar 23, 2015, 7:18 AM

goodbye reward points

That's right. Reward points will be done as of April 30th of this year. go to your stores and make sure that you redeem them before you lose them in September.
1 replies

Feb 17, 2015, 1:26 PM


is it just me or is the rate of turnover in the stores at an all time high?
1 replies

Feb 11, 2015, 10:29 AM

device financing

Here's another little tidbit of info about u.s. cellular that people should know before financing a phone. If you change to shared data and finance the phone, not only are you held to the installments in the phone, you're also held to an early termination fee as well. A little food for thought if you want to cancel a line
4 replies

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Jan 9, 2015, 4:42 PM

No more subsidies on phones!

You heard it. If you have an old plan and want to upgrade the only option you have is to finance the phone. If you're on shared data, you can do discounted pricing but not old plans.
1 replies

Jan 6, 2015, 2:55 PM

New changes

There will be some new changes on the horizon with USC. Stay tuned
2 replies

Sep 13, 2014, 5:06 AM

USC Predictions

This was once such a great place to work. Anyone care to make any predictions. This forum seems very quiet about USC. what is going on over there???
2 replies

Sep 13, 2014, 11:05 AM

Customer Service on the Decline

Here's a few reasons why I think the Customer Service is on the decline!

1. You need to be checked in to make a payment. So, basically I need to wait 1-3 hours to pay my bill? You don't want my money to badly do you?

2. Elimination of techs. Put your faith into a box instead of experience. See how fast that box eliminates some of your customers.

3. Business customers can't do any orders online. No using points, no upgrading lines, no new lines, nothing outside of view points and bills and usage.

4. No preorders allowed for the iPhone 6 for business customers. SERIOUSLY!? Blame Apple all you want USC, but it's your lack of customer service and common sense.
1 replies

Aug 1, 2014, 9:56 AM

The Circuit City Syndrome

This is what happens when a company just simply ceases to exist.

With 10 years of inside knowledge I know firsthand that this company is in danger of collapse. From the moment former CEO Jack Rooney stepped down and past away this company has been mis-managed and is a shell of what it once was.

It once was a respected place to work and I enjoyed working there. It is no longer respected and is simply disregarded as any threat from it's competitors.

Several of the values that were once very highly regarded from the "Dynamic Organization" still remain, but remain only on paper and are not practiced anymore. Trust and empowerment are two of the big ones that remain only on paper.

I quit on the company around 2 years ago but remain...
1 replies

May 24, 2014, 10:42 AM


CFO Steve Campbell sold his stock. All tech positions and greeter positions have been cut. It doesn't take a genius to realize what's going on here. Your thoughts?
5 replies

May 22, 2014, 9:17 AM

And now all the service centers are shutting down

Wow. Seems like this place gets better and better. Sucks to hear that.
3 replies

Apr 27, 2014, 8:35 PM

USCC=sinking ship

does anybody else think that u.s cellular is a sinking ship? after all, they upgraded to a craptastic operating system that not only gets your billing incorrect but constantly says that your past due as well. they lost 71000 subscribers in one quarter alone. they still have problems with orders not processing properly and now they are cutting paychecks by implementing a new commission structure. what are your thoughts? personally, I believe this company is a sinking ship and with the implementation of the new billing system, they've just struck the iceberg.
5 replies

Mar 31, 2014, 7:18 PM

Anything getting better?

Left the company back in August or so and it was a nightmare. It was understandable that customers were PISSED with a capital TO HELL WITH YOU GUYS. I know my store really cared, and was very empathetic but, it got too outta control for me. My sales mgr & mgr seemed to be trying their hardest to keep the peace and help out where they could. But, there was no way it was enough.

Think he took off even, I think? Anyway, how are things going? I'm asking to customers and associates a like. Luckily I haven't had to call in and hold for 45 mins lately. I've actually been sending my payments in. Smile And my Electrify is doing very well. But, I know small towns like ours makes it a pain in the rear. Especially when everyone knows each ot...
3 replies

Mar 6, 2014, 2:16 PM

Verizon acquires U.S. Cellular. Why? Because it can. Read more: The future: Top outrageous wireless

Bye! Bye!
2 replies

Jan 25, 2014, 6:05 PM

US Cellular=Epic Fail

I heard from a couple of friends that the inventory position is going bye bye. This is a company that is on the verge of collapse. The company is barely surviving. Their tagline should be "US Cellular, where failure is always an option" Laughing I've heard nothing but horror stories about their new billing system. Their billing system is an epic failure and from what it sounds like, they are shifting the blame on to the associates telling them they just aren't trying hard enough. One friend said it's pretty hard to sell value when you keep raising your prices and she's right. Value is supposed to mean getting a good deal. You get a lot for a little is the definition of value. However, in US Cellular's warped mindset, value means paying...
3 replies

Dec 11, 2013, 12:42 AM

I just started at us cellular 2 weeks ago and...

They have never given me any idea of what to be making in commotion I have searched for it on their sites but can not find a thing on the structure of it. Can anyone help. The average person has 15adds and 2 connected devices at my store what would be the monthly commotion? How is it laid out?

On a side note is it worth it???
I just started and I hate every single day I have been there. It is ridiculous. Every time I observed a transaction for a customer the manager has had to apologize and issue a credit to their account 90% of all the customers that come in want to pay a bill than are upset because the bill system messed up there stuff. Every time I have watched an interaction the tops system freezes or gets stuck and is always slow....
7 replies

Dec 30, 2013, 10:01 PM

5000 points

US Cellular used to deliver the ICE, Ideal Customer Experience, now they only deliver the cold shoulder, unless you are adding a line or starting a new account. Every time I visit my local store I wait forever and then get someone who obviously dose not care. 5000 loyalty points is not bad if you do not mind paying the extra bill they sent you that no one is able to explain , or do anything about. If you can find anyone who cares enough to try to explain it. Call customer service and extend the bad joke with a two hour wait time just to get hung up on. Do like we are doing, start the New Year with some new phones and a new carrier.
2 replies

Dec 10, 2013, 2:03 PM

State of US Cellular

I'm curious as to why the posts & comments abruptly ended as of October 31?? With all the confusion due to billing and general lack of understanding from a company stand point one would think this forum would be huge. I personally dont see how USCC can continue over the next 3-5 years. Losing customers hand over fist is no way to build a brand.

As a former employee at a corpoate retail location its mind boggling they are still going. Last i heard a standard wait time is around 2-3 hours! Crazy & glad i'm out of there.
3 replies

Oct 15, 2013, 4:33 PM


Working for U.S. Cellular has been the worst professional experience of my life. This company consistently makes decisions that not only negatively impacts its own customers; they are clearly not having all that positive an impact on its bottom line. For example, the company discontinued all sorts of programs that help to build brand loyalty, then increased/ created fees for almost every action a customer makes and still... they have poor business results.

The managers that are left at this org are, for the most part, scared for their jobs and incompetent ( a dangerous combination).

Our point of sale system is a complete disaster and these clowns and liars that call themselves leaders are nothing but a group of overpaid slow/poor dec...
4 replies
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