User: cellphone gurl
These are the most recent forum messages posted by cellphone gurl:
Re: Team Names...
The Handsome said:
i just realized the team next to me is "the bulldogs" and their section of cubicles is "the dogpound". This is feeling more and more like middle school. including the strong scent of BO.
I hear you on the school part. Your right, there is nothing worse than having someone walk down your row and the smell of BO lingering for 5 minutes after. Thankfully my team sits in a corner so no one walks by and the ...
wages......
I I am under paid. what do you guys make for wages and what is your position? I get paid 11.35 CANADIAN for AT&T now Cingular customer care and I have been at my job almost 1.5 years. Started at 10.00 canadian. I believe you guys make a higher wage in American money
Day one of the merge.....AT&T and Cingular
What a nightmare!!! I work for AT&T or now Cingular. Today we were given migration tools and told to migrate people to cingular but they forgot to tell us how to use the tools and what rate plans were available. I'm sure you can imagine how much fun that was. no one and I mean NO ONE knew what was going on. I spent 8 hours on the phone not counting lunch or breaks and only took 11 calls ...
Re: frustration is setting in....
I hate those calls. I always know it is going to be a bad call when they say......I've been a customer for a long time
Re: merger going to affect our positions as cus care reps?
Your worried? I work for Convergy's in Canada. I know we will just get another contract for something else
Re: Seeing is believing
I work AT&T Wireless customer care. we get a lot of complaints from those areas
Re: for sale forum
That is the best idea I have heard so far on this site
Re: Insurance Nightmare, any ideas?
AT&T doesn't require a police report I don't think
Re: Insurance Nightmare, any ideas?
the 119.00 is probably regular retail price who would want to buy it for that plus 35.00
Re: Insurance Nightmare, any ideas?
I thought the lasy got the phone back? maybe not
LG 3200
Does anyone know if this is a good phone? I was really thinking about getting it because the price is pretty good.
Re: anyone from telus in here?
don't work for telus but I do have service with them
Re: I'm contacted my INSURANCE COMMISSIONER in colorado
you ask 2 different people you get 2 different answers........today I had a cust with a blackberry that needed troubleshooting. I called the GSM dept and the rep told me the cust had to go to a website. I figured she was screwing me around because she didn't have a clue so I asked her if she knew anything about blackberries and of course she didn't. it was obvious she did not want to take the time to try ...
Re: I'm contacted my INSURANCE COMMISSIONER in colorado
I would rethink the insurance. but also in the policy it could state that if such and such is wrong with your phone you cannot have insurance added. thay might wait until you have the insurance before showing the policy for that reason. the policy may help you aviod not being able to add it
Re: Insurance Nightmare, any ideas?
I work AWS customer care. If I got the call I wouldn't credit her. When warranty processed the exchange they would have asked if there was any physical damage done to the phone. It's her own fault for lying. depending how mad she was and how much money she made the company I would consider crediting her up to what she was eligible for. most people are about 25.00 give or take a bit.
Re: Toilet Phone
I had a customer who called care once because he lost his phone in a lake. he was working or something and he said he was standing by the lake he slipped on some moss and his phone fell in the water. I started laughing about it when he told me that. I couldn't help it. I appoligized for laughing and I just told him I was picturing it and it was too funny. he was really good about ...
notes on account
Do any dealers ever show customers notes on the account? When you bring up their account can they see what you are looking at?
Re: The Ones We Hate
AT&T will waive the 25.00 charge for harrassing calls as a one time courtesy.
Re: The Ones We Hate
I make sure I go over everything I can think of with the customer exspecially when I change there plan. I write notes with everything I told them to. a lot of the time a note is what stops us from having to give credit later. I would say MAYBE 1% of the time dealers write notes. If you add something to the customers account no matter what it is please write a note saying the customer accepted whatever ...
Re: The Ones We Hate
and why do they all have the same stories??????
Re: The Ones We Hate
My friend dropped here motorola 120 in a lake and dryed it out. all she had to do was get a new battery and it works fine
Re: Good morning, I am bored
I know what you are saying. I know a couple people like that. feel sorry for the kids really.
Re: edge rewards
your test was different. i never had a question about OCS or blackberry
Re: Good morning, I am bored
no but I did have one right before I turned 18. No I don't live in a trailer but how do you know she did. I don't drive, never even gone for my learners. no tatoos and no to kid rock
Re: The Ones We Hate
I hear yah.
Re: Good morning, I am bored
not very common....anyway glad you said that because by your name i thought you were a girl. anyone I have ever known named sammy was a girl lots of guys are names sam though. besides it could be a fake name like mine
Re: Good morning, I am bored
I wish we could do that. but then we'd be hanging up on most of our customers. I had a guy once that said I sounded like a robot. he wanted credit I wouldn't give it to him and he was mad. he kept asking the same questions and i kept giving him the same answer it went on for over an hour. i had sepervisors tell me to say thenks for calling AT&T wireless and mute the phone ...
edge rewards
for anyone who gets EDGE rewards there are 2 tests you can take on the site one TDMA and one GSM. Each are worth 500 points if you can pass the test. Since I am in TDMA I passed that test no problem. GSM is another story......I had to write the test 5 times before I passed. They don't teach us about anything in GSM and a lot of the questions have to do with how you can and ...
Re: How To Get Ahead In Business
customer service rep. I have no motivation to apply for anything else at my center. I can be a red hat and answer questions for other reps and take esculated calls, or SLR where I monitor other reps calls and give feedback or a TL which don't make much more than we do when you look at the hours they put in. they are salary plus if i apply for anything else i am not promised the 8-4:30 shift ...
Re: Good morning, I am bored
I just read them their terms and conditions or say "I know you're mad at AT&T and not me" then they kiss my ass and i sit with my phone on mute and laugh.
some customers just getting going...one day I unpluged my computer with my foot and all the customers info went off my screen. instead of rebooting my computer and logging into everything again and pulling up her account again i just muted my phone and used borrowed ...
Re: Good morning, I am bored
I'm WHITE and I have a kid. does that make me white trash too?
Re: Good morning, I am bored
were not allowed to hang up on people even if we get a pervert
Re: Language Barrier
which center was that?
Re: THE MOBILE SOLUTIONS
Early nights requires a 2yr and is only good on $59.99 and higher.
unless you are retention and meet the requirements for the promo. it is a save promo
Re: THE MOBILE SOLUTIONS
alot of indirect dealers have contracts like that. that is why you are better to go to a direct dealer. AT&T's phones can be bought regular retail from about 89.99 and up with no contract. although when you activate new service it does require a contract
Re: Dealers
nice. I work my ass off for my points. I have 30,950 and 7800 that need to be update. i redeemed only 8000 so far
Re: Dealers
i work tdma care and when it comes to gsm i know almost nothig. they don't train us for gsm so i fake my way through it most of the time. now we just refer the cust to the store or website so it's not too hard. once in a while i get a question i don't know so i just call gsm care and get the answer. i know what you mean about calling care. we are not ...
Re: Language Barrier
we have a joke in care. we always say when everything else fails transfer to spanish. we only really do it if the customer requests
Re: Language Barrier
it happens in customer care too. so of them are hard to understand when they are calm. try having them yell at you. then we get employees from aws that call us when they have customers that can't talk well and they try to have the cust talk. some sound like robots and you don't want to ask them to repeat themselves
Re: BS bolt-ons
we are not supposed to proactively tell people we are from canada but we hear all the time....i talked to this rep from canada and he/she was so nice. my center is all tdma care and nst...national service transfer for when they change markets and need new number. they really push contracts i had a good day today though....5 valid contracts and 2 boosters towards edge rewards points that we can redeem for things we want. i got an ...
(older messages not shown)
