SBC owns 60% of cingular. according to you convergys owns 35% of cingular. that means convergys owns 58% of SBC. Show me a document or a link proving this lol.

TOO BAD NOONE knows cingulars plans after the buyout considering it is illegal to share that info internally or externally. theyll prolly keep the outsourcing but its not a "fact" yet.

convergys has a few more clients, sprint is one of them.

Anyone read the NDC you signed at the begginning? Says you can't work for a company that supports an AWS competitor for 6 months. Now i'm not sure how that legaly applys to staying with Convergys or the fact that AWS won't compete with sprint anymore...Something to think about though.

thats a good point.
...

now i'm confused. hahaha

ah well doesn't affect me anymore anyway.

Well it should affect your jobs greatly as you will be replaced by people that speak english and do their jobs correctly. I know as I would in the sales field for AT&T and most but not all of our cust ser reps do not deserve a job.

first of all congrats on assuming a whole lot.

it doesn't affect me since I quit last month due to going back to university for this semester.

secondly I did a very good job while I worked there.
and thirdly I do speak english.
and the rest of the 1000+ people who worked with me also spoke english.


PS: you don't have to be all high and mighty just because you can speak english better then the next person.

I am not high and mighty, I just am tired of being on the phone on hold for 30 min at a time to get someone from another country that cannot speak english. It also may be one of the reasons that our churn rate is so high! Customers are tired of being on hold and then getting a non english speaking person on the phone. I am in the sales area, that means I do not have a hold button that cust care reps do have!

frantheman1 said:
I am not high and mighty, I just am tired of being on the phone on hold for 30 min at a time to get someone from another country that cannot speak english. It also may be one of the reasons that our churn rate is so high! Customers are tired of being on hold and then getting a non english speaking person on the phone. I am in the sales area, that means I do not have a hold button that cust care reps do have!

To the best of my knowledge AT&T Wireless only has One foreign Call Center and that is in Newfoundland, Canada. Not sure who the non-english speaking CSR's you are speaking about are from.

As far as excessive on-hold times, I only experience them with GSM Customer Care. I have...
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Most of the warranty calls are answered by reps located in India.

As for any other department, I'm not quite sure.

warranty and migrations are located in india.

well some of warranty anyway.
and they're ok for me whenever i used to call them.
they talk a little slower but they are nice and get the job done. *shrugs* not sure what experiences you had.

and there's several call centers in Canada, not just the one in newfoundland, Adlman.

RoamDog said:
warranty and migrations are located in india.

well some of warranty anyway.
and they're ok for me whenever i used to call them.
they talk a little slower but they are nice and get the job done. *shrugs* not sure what experiences you had.

and there's several call centers in Canada, not just the one in newfoundland, Adlman.

thanks for the correction. I was unaware we had so many processes located outside of the country.

Migrations is not in India.They are in Welland, Ontario, Canada. The only departments in India is overflow warranty exchange,the primary is in pittsburgh, and also in india they have the "e-care",so if you go onto the AWS site with a question,coment or concern thats where it goes.

BTW most of AWS centers are run by Convergys both in the USA,Canada and India,thats why post merger convergys reps have no problems, the only ones to really worry are direct att employees, both in care and at stores since they are not gonna have 2 stores in samelocation both AWs and Cingular,locations will changed based on volume and primary space and costs.

As for care, most sirect reps will have a job at the larger centers,but smaller ones will go away.po...
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I thought welland was going to change to the center in India?

ah well maybe i was wrong or it changed again since i was last working there.

that is so not true get your info right

You were banned from the attws boards for a reason. Migrations is in welland AND in india. Ive placed migrations orders with them/followed up on their orders/finished their orders. india reps names onthe migration order. they do WEX and migrations also. as for the care reps ont he attws boards. they are not in india they are in the usa. I talk to a few of them I have their cell numbers pretty cool guys over there. youre just an idiot who thinks they know all about the company but dont and always get called out on it. please god be fired youre the reason people think our customer service is bad

it seems like nodody still knows what is going to happen to us, we have been told that Cingular DOESN"T outsource, which will leave our entire center unemployed which is almost 2,000 reps!!!!. also we haven't been told that we will work for AT&T while the merger is going through, we actually were told that we can't work for another wireless company for 6 months ( which i find a little considence) . So if our center loses it's contract with AT&T then we are all f@#$%% !!!! 2,000 people unemployed. I just wish i felt secure during this whole merger, but honestly i don't even with the center as big as ours, AT&T can still pull our contract. And if any other care reps out there don't think it can happen , then they would be kidding themselves...
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Let'send the debate once and for all.Cingular does outsource.Theydon't in the USA, but they do out of the USA,for example Canada, all carriers outsource.Nextel,sprint,verizon ATT, they all do, its part of their cost breakddown,its helps with the overall costs.

attn agent debit......who told you that Cingular outsources.... just curious, cause we were told quite the opposite

From a cingular Manager.see they have a union in the USA "cwa",which provents outsourcing in the USA, but does outsource outside USA, canada for an example.Also this camefrom a Convergys exec since convergys makes 1 of 4 companies that own SBC,Convergys the way it was best explained is that Convergys is part of the SBC family so they would be staying inhouse since money would go from one part of the SBC family to for example-Convergys another part of the SBC,but they will be harder on convergys reps and stats since they are directly linked and related to SBC

so what about centers in Canada since that is where i am?

The larger centers like Halifax,Red Deer, and Welland, will handle care, they are phasing out the migration department completely,since on the cingular system they can use the same sytem to do both TDMA and GSM, so no need to have migrations.the other smaller centers will have other contracts, and convergys will bid on the new ATT-sprint reseller service,but nothing for sure about those the main ones will handle the transition and then be trained to handle the newer systems.

Taurus: Nobody has "officially" told any AWS or Convergys employee that Cingular doesn't outsource.

To clarify a past point in this thread.... India does Warranty, Migrations, and e-care and they share all these departments with centers in Canada/USA.

Honestly though, don't you think that a company like convergys should at least tell their employees a little bit.. this is ridiculous. We sit here and take calls all day long, and no one will tell us anything.. I think as a customer care rep I do have the right to know at least a little bit of where my future will be with att wireless and convergys, or possibly cingular. However I guess I do see why convergys is not telling the reps.. for our call center they have been going through people like crazy, they are getting desperate for employees, going door to door that kind of thing.. If they tell our center what is going on I could see people leaving getting scared and finding new jobs..

AMEN!!!! at least someone knows where i'm coming from that is exactly what i'm worried about as well is my job once the merger goes through, it's nice to know someone knows were i'm coming from 😁

Right on, thats awsome I am really glad to hear that you feel the same way.. the question is how are we going to get answers? No one here will tell you, and if they tell you anything it is so far from the truth that it almost hurts... If they are, for some reason going to fire the call center when the merge happenes I would like to know, I mean I am on my own I have bills and payments too, I need to find myself a job just as bad as the person next to me, and if I could get myself a head start that would be great.. thank you for understanding where I come from too Taurus, thats wicked!!! 😁

Yeah cause if they are going to let you guys go you're going to need the headstart, with the way unemployments rates are right now. Do you realize that over 350,000 people filed for unemployment last week? Thats 1.4 million people a month...

that is what i mean , we are the biggest center that AT&T wireless has, almost 2,000 people, so that is going to be 2000 people knocking on unemployments' doors. and of course no one is telling us what is going on because Convergys doesnt' want that many people looking for jobs at once !!!!. they aint fooling me, i am already looking for another job cause i got bills and loans to pay too, and if this center closes, thats a lot of people that are going to be F@$%#^ out of a job !!!

well good hunting and hopefully you won't have to get a new job, but it's nice have a back up right now

you are very right (thevzwman) it is good to have a back up, especially in such a fast paced buisness like this you never know what could happen tommarrow

i went on cingulars thing and asked them if they outsource cause the center i'm in is located in canada, so i wanted to know , and so far they are saying that they don't outsource. but if by some chance we do manage to keep our contract, then i will stay here too, it's just the whole job security that i'm not sure of 😳

Ahh ha. looks like some of us have the call center fooled.. Even when Cingular officially does take us over and we DON'T lose our jobs.. I think I am still going to look for a new job, its not like I don't like the benifits this job has to offer it is just the call center itself.. and I deal with enough in a day and I don't think I get paid enough either.. I am not trying to be a constant complainer.. I just think it would be more beneficial for me to find another job. Less stuff to put up with. However I may just give it a try if we don't loose our jobs with Cingular things just may be ran a little differently.. and maybe we would get paid more.. but like that is going to happen.. as convergys is a center who sets the prices on our heads an...
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Dell is opening a new center here.
most of the reps here are looking into getting a job there, since it's a US based company, and they will be paying US based wages, so thats about 3 to 5 bucks more then what I used to get paid and the reps in the call center in town get paid.
I might just get a part time job there.. probably be the same pay cheque as full time, in the center i used to work at. hahaha

Ya but you have to pay $500 to take their training 😛 . I know i looked into that. I heard they don't have part time but i could be wrong. That was one of the reason's i didn't want to go there.

yeah the 500.00 is refunded after the course tho. and if they don't have part time.. hmm... I can't hack fulltime with fulltime school.

Understandable why you would not do that .. that is 500 bones you have to fork over, that is quite a bit of $$bling$$.. and going to school, that is just "crazy like that" And what would happen if you did not finish training.. I assume it would get refunded back right???

From what i heard you only get it refunded back if you stay with the company for your probation period which is 3 months.

That is crazy,... you have to be super dedicated to you JoB.. I mean if you think about your call center, and think about how many people dropped out because the job did not suit them .. it happens this job is for some people and it is not for others

Y'all don't even need jobs...just live the thug life!

Thats the problem, Convergys should not be a lifetime career, its just an outsourced position with no job security...

Can anyone fill me in on CWA and if retail reps are part of the union as well and how it affects their positions?

Thanks,

the CWA as far as from what i've heard is for cingular care reps only, you'd be paying union dues on your stubs each month if you were part of it

ya SURE theyll all go work for a new attwireless. ATT wont use the name att wireless they just allowed cingular to keep using the attws name for 6 months to help out with things. att said they will probaly resell wirelesss services as a reseller through sprint but not actually be called the same thing. According to your made up info. attws reps will not work for 6 motnhs then automatically be given a job for a company that has nothing to do with the company they used to work for. building leases are also transferable to cingular. lets say they breaka lease for example that doesnt mean att is gonna come in and take it over.

Stan stigman doesnt even know this info yet or how things exactly will play out since its illegal to know this much ...
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I'd laugh if i didn't think rudedog57 just how much of a punk you are.Cingular is doing the same thing in downsizing their call centers to close out the smaller centers in favour of the larger supercenters.Direct att reps are going to get laid off,not fired!Those who choose to go back will have the option,who doesn't is their choice.

Where do you get your info? Cingular does not outsource costumer service! Only Roadside Assistance, Rebate, and Insurance are run by seperate companies.... Anything Customer Service related is all company operated.

I get the info from different sources, first check the CWA website, and look at the agreement they have between them and Cingular does not allow outsource in the USA, nothing for out of the country, nexti also talked to the VP of convergys.I got a chance to meet him and talk to him as I produced each month for the last 9 months and average of 100 contract per month,I asked him point blank, thats when he stated thats an agreement pending the approved buyout for care, I know this is kind hard to believe, But since i'm a convergys employee like you,I got no reason to B.S. ya!!

cwa ????? who are they and what is their website address, because i went on the forum for CINGULAR and a few people responded and said THEY DON'T OUTSOURCE.... and we posed the question to our center director about the future of CONVERGYS and all he did was bull **** around his answers. I wouldn't be the least bit surprised if our center shuts down, considering that the president of AT&T wireless came to our center and met with our premier.... what the hell for if our center was in jeopardy of being shut down. so while you have security at your center.... not all of us feel as secure as you agent debit. and i'm not trying to sound harsh but that is just simple FACTS

Speck, thank you so much for your concern, thats awsome!!! I got thinking about this last night.. you know all you convergys employees, even if our call center gets shut down because of the Cingualar merge, we will eventually get re hired.. just because convergys is such a big company, we will probably be re hired anyway. for something like Kraft of Pilsbury or some crap like that.. which wouldn't be too bad because you do know you would have a job, however you still never know. for one: how long everthing could go through or if you would even like it. as I know my call center is going down hill and fast.. as I had said before our turn over rate is soo high that I don't even know how long the call center itself will be here which is too bad...
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That's the best outlook there is... ;)

I have to tell you i'm not to worried. Here in the Edmonton site the job market is an employee dream. You can spit and get 5 job offers. There are lots of CSR jobs in this city and I have 2 years experiance now so it should be easy.

As for everyone complaining about Convergys not telling us what is going on...well you have to understand that they probably don't know what's going to happen. They can't start negotiations untill the merger has been approved. I'm sure they have talked to cingular but accuall negotiations haven't started i'm sure. The merger isn't expected to be approved by the FCC untill Oct 31, 2004. Even then they can't say anything legaly (at least in most negotiations) untill after they have completed. So if you ...
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So are you Wave 1 or 2 in Edm? 2 here.

well you have a bit of time on me, i am waive 84, but have been here for almost 4 yrs

Im wave 2. 2yrs tenure now. My centre is just over 2 yrs old. We are around Wave 80 something here.

I'm Wave 2. I haven't heard of any wave ones still around. I knew a couple in res but the ones i knew left.

what center are you in?

Edmonton

I am Wave 9, Wav 8 called in sick

I only ask because I'm in Halifax and I know of some wave #1 people in our center

I'm not convergy's... I'm a cingular employee... I was referring that question to your statement that Cingular outsourced CARE... or that's how it sounded to me... I know we outsource in Canada, That's where our Roadside and Rebate dept's are in... As far as customer care wether it be the CWA agreement or not... customer care is strictly cingular operated...