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User: maxymax

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These are the most recent forum messages posted by maxymax:

Re: Customer Service on the Decline
Sep 14, 2014, 1:27 PM
in the U.S. Cellular forum

1. Any company that makes their customers wait 1 to 3 hours for anything doesn't deserve to be in business. 2. They don't care what you think. Their bean counters decided it was a good idea to get rid of service techs, so that's that. They've got money to make and dealing with your phone problems isn't their concern. 3. You want business support, go to Verizon or AT&T or T-Mobile. 4. You want the iphone 6, again go to ...

Re: USC Predictions
Sep 14, 2014, 1:20 PM
in the U.S. Cellular forum

Well I would predict that USCC gets bought out, but I don't think any of the big carriers are interested in them at this point. The company is a textbook example about how a company went from being a great customer service, employee satisfaction company to pure garbage in just a matter of months. The company is too interested in their stock price and Wall Street to care about anything else and their stock performance shows it. ...

Re: The Circuit City Syndrome
Aug 2, 2014, 1:53 PM
in the U.S. Cellular forum

Good points. I agree that the company started the downward spiral as soon as Rooney stepped down. The liberal Carlson family decided that political correctness was more important than competency in their search for their next CEO. They decided to hire a woman with zero cellular experience who worked in marketing at McDonald's as their next CEO. The Carlson's don't want to be innovative in anything regarding the industry they are in. Instead, they ...

Re: CO SELLS ALMOST ALL STOCK
May 27, 2014, 3:39 PM
in the U.S. Cellular forum

http://seekingalpha.com/article/2210243-unit ed-states-cellular-3-different-insiders-have- sold-shares-this-month :wink:

Re: CO SELLS ALMOST ALL STOCK
May 26, 2014, 5:21 PM
in the U.S. Cellular forum

I found this sheet from our TOPS training and looking back on what it says, it's such a complete lie and fraud, but here is the first paragraph in their BS from last year's training. "Welcome to your journey through TOPS! Wow! What an exciting time this is for our company! We are quickly approaching our TOPS launch for Wave X, and on behalf of the X TOPS Pillar Team we would like to thank you in ...

Re: CO SELLS ALMOST ALL STOCK
May 24, 2014, 10:35 PM
in the U.S. Cellular forum

Tells me that "confidence in the company, its owner and each other" isn't being followed by the big wigs at corporate. They don't practice what they preach. Several execs dumped their stock in May (http://seekingalpha.com/article/2210243-unit ed-states-cellular-3-different-insiders-have- sold-shares-this-month) They are dumping stock because they have no confidence in the company they run. It also tells me they don't see any "light at the end of the tunnel" as far as turning the company around and they don't ...

Re: USCC=sinking ship
Apr 28, 2014, 4:18 PM
in the U.S. Cellular forum

You are right. I apologize to all the 3rd graders out there to say they would make something as crappy as TOPS. I'm assuming TOPS was made in some 3rd world country like Nigeria, New Guinea, or Haiti where English is not their primary language. Also, I apologize to any tribesman with a spear for insulting them saying they would make something as crappy as TOPS. Let's just get that out of the way too. ...

Re: USCC=sinking ship
Apr 28, 2014, 12:39 PM
in the U.S. Cellular forum

You nailed it. The USS Cellular struck an iceberg back in July/Aug '13 and has been sinking ever since. They implemented a billing system that was supposedly in development for around 5 years, but it must have been developed by 3rd graders as a class project. What a joke. That system still crashes constantly and all the other side programs tied to it crash too like MyAccount and Rewards Mgt Tool, *228, and everything else. And instead ...

Re: Anything getting better?
Apr 7, 2014, 12:36 PM
in the U.S. Cellular forum

It hasn't got much better. You left right when that nightmare started, but it still goes on, just not as much. Tops still crashes once in a while and there are still constant problems with MyAccount, *228, bills not being right, incorrect data overcharges, etc. So, it's still a nightmare, but not as bad as when you left. You got out at the right time. You missed the last 6 months of dealing with ...

Re: US Cellular=Epic Fail
Feb 8, 2014, 7:18 PM
in the U.S. Cellular forum

To me it seems they are coming apart at the seams and it really went into effect when that garbage TOPS launched untested. The company was not doing great before, but now it's coming apart as a result of all the internal errors of this system as well as how slow it runs when using it. Transactions that took 10 minutes in the old system can now take up to an hour. Now customers wait 2 ...

Re: I just started at us cellular 2 weeks ago and...
Dec 14, 2013, 4:57 PM
in the U.S. Cellular forum

Well I'm sorry you had to go through so much crap. I'm also sorry you quit, but in the long run you'll see it was for the best. The angry customer issues, the nit picking on your clothes, the long wait times, the billing system issues, all of that stuff isn't going away anytime soon. You'd just be telling us the same stuff 3 months from now, 6 months from now. You don't deserve to ...

Re: State of US Cellular
Dec 11, 2013, 10:52 PM
in the U.S. Cellular forum

Not sure why nobody has talked about USCC for a while now. It's just as horrible as you might imagine. You thinking USCC being around 3-5 years from now? I'd say more likely 3-5 months at best! I can't even begin to describe the disaster that TOPS turned out to be. That's why CEO Mary Dillon left right before the roll out. She knew how bad it was and wanted out and nothing ...

Re: I just started at us cellular 2 weeks ago and...
Dec 11, 2013, 10:29 PM
in the U.S. Cellular forum

I think you mean commission not commotion right? I can't really say how much you'll make. Are you full or part time? Depends on how much traffic is in your store. I know the pay is tiered. If you make 0 to like 60% of your quota, you get $X per add. Renewals you get $8, so that's easy. But the tiered thing is hard to follow. I think if you ...

Re: DO NOT WORK FOR THIS PLAce
Oct 23, 2013, 5:55 PM
in the U.S. Cellular forum

Seems like US Cellular is in constant, perpetual damage control. All you hear is "we're sorry this happened" or "we're sorry that happened." The company has gone so far downhill in the past 5 years. Now all they're interested in is the bottom line, squeezing every last penny they can get out of everything. All the tools are old, worn out and dilapidated. They have become the Dollar General of the cell industry-just plain junk. ...

Re: Possible Class Action Lawsuit???
Sep 16, 2013, 1:47 PM
in the U.S. Cellular forum

I think the fine print in the contract says something to the effect "prices/plans subject to change without notice" is their way out of any lawsuit. I agree that it seems like false advertisement or bait and switch, but their lawyers covered their butts. Now they are doing radio commercials saying "come to a carrier that puts people first." Really? How? They charge the same $35 activation fees, $15 phone number change fees, and ...

Buyout?
Aug 21, 2013, 11:51 PM
in the U.S. Cellular forum

Does anything think US Cellular is ripe for a buyout? Their flop of a billing system sure seems like that's where it's all leading to. I think they expected the billing system to save the company, but turns out it's destroying the company. I'm thinking their best bet is to sell now before they lose all their customers. Anyone else?

Re: Anyone think TOPS
Jul 30, 2013, 1:27 PM
in the U.S. Cellular forum

US Cellular is writing their own obituary. They did some over the air update that really messed up Samsung smart phones-especially GS3s. A huge amount of their customers can't get signal now-a big strike one. Second, they shut down their computer system to switch to a new one. It was down for like 4 days entirely. Third, the new billing system doesn't work and they had to shut down their system for another 3 ...

Anyone think TOPS
Jul 26, 2013, 10:55 PM
in the U.S. Cellular forum

Is going smoothly? Wow, talk about a hot mess. So far it's been a total disaster. And from what I've heard so far, I don't see anything good coming out of TOPS vs CARES. Seems like it's a giant step backwards. I don't know what they were thinking. This conversion could be the beginning of the end of this company. :(

Re: Pending changes coming at USCC
Jul 10, 2013, 10:34 PM
in the U.S. Cellular forum

You mean Belief Project=Fail We'll have to see if this Meyers guy is as big of an idiot as the last prez. Putting contracts back in place sure isn't going to help matters. All it's going to do is get customers to think they were lied to and then want to cancel. Hopefully they get rid of that worthless "getting to know your customers" book that is a total waste of paper and trees.

Re: Pending changes coming at USCC
Jul 1, 2013, 6:48 PM
in the U.S. Cellular forum

It's called deceit. You lead your employees with lies and deceit and don't allow for any questioning of the official corporate line. If corporate says jump, you are to ask "how high?" Do not think for yourself and do not question anything. Do not rock the boat if you know what's best for you. If they cut staffing, you are to work just that much harder to pick up the slack and you are ...

Re: Oh Mary.....
Jun 24, 2013, 4:13 PM
in the U.S. Cellular forum

That's just a drop in the bucket. She actually made over $4 million last year all while losing customers for the company she led. http://investing.businessweek.com/researc h/stocks/people/person.asp?personId=11418764& ticker=USM&previousCapId=30771&previousTitle= LEVEL%203%20COMMUNICATIONS%20INC That's a lot of money to not have any "business results" that she pressured all her subordinates to achieve. Hopefully the next CEO won't be such a hard ass, but I have little faith anymore in that company.

Re: I feel torn..
May 21, 2013, 11:57 PM
in the U.S. Cellular forum

This company is the only place I know of where you can actually be fired for following the rules they've implemented. Like they changed the equipment timer to a max of 4 months you can upgrade early, however, if you actually enforce that rule to a customer, the customer can call in and complain and then you'll be explaining yourself to your manager. Another example, you aren't supposed to waive activation fees, so if you do you're ...

Re: I feel torn..
May 20, 2013, 5:29 PM
in the U.S. Cellular forum

I can definitely see all the lies and how they tell you one thing and do another. For example, "winning" is one of their code words, but they are anything but winning. Selling off 1/10 your customer base doesn't sound like winning to me. In fact, I'm sick of all these code words that get pounded in our heads everyday just like propaganda. They literally pound in our heads, like you would do to a ...

Re: Layoffs at USCC
May 13, 2013, 11:03 PM
in the U.S. Cellular forum

I agree. They are trying to get the maximum amount of work done by the minimum amount of staffing. Now they are rolling out TOPS training in addition to our business prospect calling and CLCP calling and they don't care. You are expected to take all 30 trainings and make all your daily calls and do all your technical service problem solving and still hit your daily numbers. Waiting lines are never ending. They ...

Re: Layoffs at USCC
May 10, 2013, 10:55 AM
in the U.S. Cellular forum

I'd say you're right. It's not the end till the end. I think they are in desperate times at corporate. They are going to start axing jobs, but of course keep their bonuses. I also wondered why the additional layoffs/restructuring wasn't mentioned on their quarterly conference call. I think it's too late, but corporate thinks if they cut jobs here and there it will keep them afloat. All they are doing is postponing ...

Re: Is this legal?
May 1, 2013, 4:29 PM
in the U.S. Cellular forum

Yes indeed screwedbyuscellular. You are one lucky dog and should be feeling like you hit the lottery with your good fortune. You really pulled a fast one on US Cellular! :?

Re: US Celluar Sold to Verizon
Apr 18, 2013, 11:31 PM
in the U.S. Cellular forum

Looks like it's only disclosing some partnership they have with Verizon in NY in the St. Lawrence Seaway rural service area. USCC also has a small investment with Verizon in Los Angeles of like 10% too. They have several investments with Verizon from what I've gathered. If they got bought out, it would be all over the internet and not just a small hidden paper buried on their website. Just like when they sold off ...

Re: Better?.......really
Mar 27, 2013, 10:25 PM
in the U.S. Cellular forum

I heard we are going to start charging $10 to transfer pics for customers, unless they buy a memory card. Wow this company is just like the big 4 in virtually every regard. We should charge a $5 convenience fee to pay your bill in store like Sprint does. Might as well since we charge for everything else. Now that would be a change I could agree with. I don't know why Sprint didn't ...

Re: Better?.......really
Mar 20, 2013, 4:30 PM
in the U.S. Cellular forum

The company is basing its entire future on their Getting to Know Your Customer books. They think if you ask enough questions you will get sales left and right. In reality you need to have the products and services that sell themselves. You can ask questions all day long and if you don't have what the customer wants, it's all for nothing.

Re: Unlocked 4G Phones or Iphone Unlocked?
Feb 21, 2013, 11:16 PM
in the U.S. Cellular forum

US Cellular's 4G is in the 700mhz band, but their particular block isn't compatible with most phone manufacturers. Apple's iphone won't work in that block, so it won't work on US Cellular's network. SIM cards are not swappable with US Cellular either. I know on Verizon, AT&T, T-Mobile you can swap SIMs and use it in another phone, but not with US Cellular. Each phone has a SIM card programmed to only work with that ...

Re: Moving??
Jan 10, 2013, 12:12 PM
in the U.S. Cellular forum

If you stay on your parent's plan it won't be a problem since their usage will offset the roaming you do. If you have the account in your name only then it would be a problem since you would be outside the USCC coverage area. Then you would be canceled by the company for being outside their service area. Like I said, if you stay on your parent's plan, it shouldn't be any problem and your ...

Re: PrePaid costs less than contract price, flash phone
Dec 15, 2012, 8:17 PM
in the U.S. Cellular forum

I take it you aren't with US Cellular currently right? The plan price you mention of 2 lines unlimited min/text for $88 isn't a USCC rate that I'm aware of. You can't flash a non USCC phone to their network. Maybe theoretically you could flash the firmware, but they won't activate the phone if it doesn't say "US Cellular" on it. If you do currently have USCC and want to switch to prepay, you will ...

Re: The beginning of the end...
Nov 9, 2012, 12:35 PM
in the U.S. Cellular forum

Yup, looks like the "riskiness" of not offering the iPhone really paid off. The two carriers that don't offer iPh (USCC and T-Mobile) are the two that are shedding customers left and right. Granted, I don't like the iPhone, but customers want it because they think it's cool. They see Paris Hilton or Jon Bon Jovi talking on one and then they HAVE to have it no matter what, just to be like them. Regardless, ...

Re: The beginning of the end...
Nov 7, 2012, 5:13 PM
in the U.S. Cellular forum

I saw the writing on the wall a long time ago. This whole selling off parts doesn't make much sense. You will now see a dying company finished off or you will see other parts sold off piecemeal.

Re: iPhone 5 Coming to USCell!
Oct 23, 2012, 3:26 PM
in the U.S. Cellular forum

I agree with what you're saying. I've noticed advertising in stores stating something like "save $300 a year over Verizon or AT&T" so they make it clear who they are competing with. Cricket, Leap, MetroPCS, Jitterbug could also make such a claim as well. Like you said, you can't compete with VZ or ATT using prepay level phones. Just look at all the various Droid Razrs VZ is selling. VZ has about 20 or ...

Re: iPhone 5 Coming to USCell!
Oct 10, 2012, 9:50 PM
in the U.S. Cellular forum

Oh and I also noticed that hardly any of US Cellular's phones have dual core processors. Almost all are single core 1GHz or slower. The same type of smartphones that Verizon or AT&T carried 2 to 3 years ago. How do you expect to compete with them when the best you have to offer is a 1GHz single core phone while VZ and ATT have dual and even quad core phones? There's a reason why ...

Re: iPhone 5 Coming to USCell!
Oct 10, 2012, 9:42 PM
in the U.S. Cellular forum

I agree with what you're saying. I just looked up a lot of the phones USCC has on this site and see what you mean as far as US Cellular carrying prepay level phones: HTC One V offered by USCC, Cricket, & Virgin. Alcatel One offered by USCC and Virgin. Samsung Chrono offered by USCC and MetroPCS. LG Saber offered by USCC and Virgin. So I see what you're talking about. The ...

Re: iPhone 5 Coming to USCell!
Sep 12, 2012, 3:10 PM
in the U.S. Cellular forum

Looks like you'll have to keep wishing or go to a competitor. According to Apple's own specs, it won't work on US Cellular's LTE network. That's very, very bad news. People that were waiting for this phone for USCC will not get it after all. I see a mass exodus in USCC's future. I guess US Cell could get a deal on the older i Ph4s and hope that keeps people. I don't ...

Re: USCELLULAR
Sep 12, 2012, 3:04 PM
in the U.S. Cellular forum

Yup, she is saving the company-just like Jesus. Give me a break! US Cellular was rated very high by Consumer Reports before she ever took over. Yeah, you aren't a number at US Cellular-$30 renewal fee-just like the competitors, $350 smart phone ETF (just like the other guys), early renewal time moved to 22 months just like the big 4, higher points needed to renew faster, etc. Yup, US Cell's customers are treated different than ...

Re: Hello Better? ....
Aug 18, 2012, 12:23 AM
in the U.S. Cellular forum

Totally agree with you. Well said. McDonalds was already the market leader for decades prior to Dillon ever working there. Also, fast food in a totally different segment comparison to cell phones. You're comparing apples to oranges.

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