User: serendair
These are the most recent forum messages posted by serendair:
Heh
If you're in Texas? They don't have to give you breaks or a lunch- regardless of how long you work.
Re: They're idiot proof
Ehh. She was trying to make a wireless network, it asked for the SSID and my explaining to her what that was, as the Adv. Tech agent said, wasn't getting through to her.
Connection Cards...
and id10t issues.
Oi. I want to get expert training on these things so I can actually walk someone through how to set up/do the things they want even if they're comp illiterate.
Re: Oh Canada
8O :lol: :lol: :lol: :lol: :lol:
Customer unable to add another line because of insufficiant funds in the account for a charge of $1.07?
Canada.
Re: Oh Canada
Getting a, "We can't afford to support you/I don't know what you're looking for by telling me all of this?" response to the 5 text long pouring-out-your-heart you sent to your mother?
Canada.
Re: Oh Canada
Having to admit you can't do something on your own and nearly breaking down in front of your boss?
Canada.
Re: GoS
"Give 'o-" you can fill in the ess from there.
Re: The New Happier Face of ACS
We call it the GoS metric.
Majority are in the red; I was in the green for a good while, and it tanked.
Re: No problem honey!
Thanks so much! I get to shove this in my boss' face now! :D
Hey Chica
clarify something for me?
If they want to return a phone within the time limit and had it ordered from Telesales, are we not supposed to transfer to said department to "switch" the phone?
My sup says that's how it works. I suspect we're supposed to be getting them to order support and then to you guys.
Re: RIP Sprint Tier 2
:lol:
Our center pretty much had whatever sup who took the call stand up, look at another sup and go, "Wanna tell this guy no like I did?"
Re: R.E.S.P.E.C.T.
+5
This made me laugh today.
Re: The Abusive
As much as it frustrates and makes me /RAGE? I know there's a certain level of personal responsibility as well. If the victim wanted to stop the abuse, he/she would leave.
Which is why I hope the abused do, indeed, find strength in themselves and get the hell out of dodge.
Re: To most store reps
:lol:
I have
the EVO Shift.
^-^ I like the phone, personally. It's nice, nowhere near as heavy and bulky as you'd think, keyboard is nice and easy to navigate, screen is beautiful (who really needs a mega-big screen? Not me!) and everything just responds in a nice way.
Thing I didn't like? The home key is in an annoying place for my fat finger/handed self, so I hit out of my programs a lot, unfortunately. But that's a personal issue, not a phone ...
The Abusive
You hear the husband/spouse shouting at them in the background and threatening to beat the hell out of them for changing something on the account/because the account holder downloaded phone and yet, somehow, it's their spouse's fault that the bill is so high.
I've had a few of these; my boss makes me go take a walk after them because I'm usually an unholy amount of pissed and ready to fight after 'em.
One gal told me about what her husband ...
Even worse?
A mother/father calling in to cancel their son or daughter's line because they've been killed in action overseas.
/has two uncles active in the military, a brother in law and two cousins also serving. Broken heart every time.
Re: Industry Poll: Carriers
I dislike Verizon, had some wicked bad experiences with them; they wanted a $600 deposit and three months of service up front at one of their corporate stores in Colorado. Why? I had no credit and was fresh out of high school when I initially tried to sign up.
My friend, also a Verizon customer, told the guy off, walked out of the store and drove to an indirect dealer, talked with the guys there, got me signed up ...
Re: Actually
:lol:
I just do it because I don't want to jack my transfer rate and, yeah, because I'd rather give as close to perfect and accurate info as possible; and I tell them that too.
Actually
according to one of the latest knowledgants in the last month? Yes.
We're not supposed to give price quotes on phones/accessories.
Ask me if I do it anyways, thought. :lol:
Re: Wrong Care Transfers
We say the same thing about sales; I've had the pleasure of speaking with agents who've gone, "Okay, I want to know why this error is happening, can you help me fix it so I don't have to call care?"
I love those agents and they make my day. Or the ones who go, "Check on this for me, will you? I want to make sure I'm right and can tell the customer such."
The ones who go, "Well, do this ...
Re: Wrong Care Transfers
Most of us do our jobs.
But a lot of us? We're getting tired of taking calls from sales who immediately want our IDs and get pissed at us for refusing to transfer them to another department or for correctly refusing to take a call that sales themselves, according to the notices we get from corporate, is more than able to do- they just don't want to deal with it or have angered the customer and want to shift ...
Whoa
Call volume suddenly died. I'm almost at 10 minutes between calls. o.o
Re: Sorry but i must end this call due to dangerous weather
8O Dang!
"Sir, the tornado sirens are going off; I need to get into the basement, I will call you back if I am able to. Thank you for calling ____, have a great evening and hope the tornado doesn't hit my area."
Re: does any one ever
I've done it once or twice. Got laughed at, my friend did it while we were chatting at starbucks.
Laughed at him so hard, he was threatening to kill me with a coffee stirrer. :lol:
Re: was the center that got shut down
Buddy of mine from Foxfield, CO was all, "TORNADOOOOOOOO" yesterday in a text message. She's fine, amused and thought seeing it hit the foothills was awesome, but she's alright.
Re: IKR!
Especially none that look like symbolic lady parts!
Re: IKR!
...I'mma go try this right now, inb4 Silent Hill takes over!
Re: Oh Canada
Boss c0ckblocking your escape from work and making you miss your bus?
Canada. :evil:
Suggestion
delete the address of the actual call centers for the safety of its employees.
I
wish I could forget that Nextel exists.
/works primarily with nextel.
The Mumbler
"Thank you for calling, _____, may I get the mobile number you're calling about, please?"
"*incoherant mumbling despite volume being cranked up to max*"
"I'm sorry, I didn't get that, could I get the number one more time please?"
"*sudden explitive filled tangent on how people can't speak ____ english and shouldn't be wasting their time before hanging up*"
Or even better, "I already GAVE it to you."
Sure did, you were too busy with your mouth fulla something to actually make sure it's ...
Re: Blame Canada
Suddenly being in queue?
Canada. /fistshake.
Re: Nothin' involving boogers or babies.
:lol:
Re: Part of my job,
..what the crap do you do? 8O
Re: Blame Canada
Bike tire exploding on the way to work just as it starts to pour down rain?
Canada.
Re: Data question
Toh-MAY-toe, Toh-MAH-toe.
"Personal Responsibility"
...we have that?
Or, rather, we enforce that?
Re: HTC Evo Shift
:paranoid:
...you only get one $10/monthly charge. Not two. Who told you otherwise?
I tend to...
post in places relevant to my interests. If the majority of them happen to be in the Lounge?
Then, well, why wouldn't I post there?
I'll read and discuss news topics with coworkers more than I will posting about them. But I've posted in the carrier's forum, Shop Talk and once or twice on the news ones when a particularly interesting one has shown up.
(older messages not shown)
