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OnePlus 5T

 

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DONT BUY THIS PHONE - Expect no service from OnePlus

 

Feb 13, 2018 by Elie.B

I got my OnePlus 5T and was based on the tech reviews; I was very excited start using it. First it seemed to work great but in a couple of weeks I realized the Mic on the speaker mode was not working properly.
I called the company support line (answered in China) and they advised me that they only had 15 days return policy and I must send the phone for repair to their authorized repair center in Texas. I should also pay for the shipping. They also said they would send me an email with “Return Instructions” within 2 days!
I received the instructions and send the phone in the original box and left the new screen protector shield on as to avoid damaging it. Two weeks later I received the phone back and the first thing I noticed that the protective shield was shattered and bent broken in two places. The Tech noted on the repair ticket: Broken LCD/Phone locked (Indicating that I sent a damaged phone for repair).
Well, lookalike a bad start; no one asked me for a code to unlock, the Shield was broken and the tech wrote the “Phone passed all Manufacturing tests” without unlocking the phone.
When I tried to use the phone, most function did not work. I use the Bluetooth function, with any device, could not connect to network and many other problems, after speaking with customer support they promised to send me instructions on restarting and resetting the phone and assured me that his would solve the problems.
After calling and emailing many times, the email instruction arrived THREE DAYS LATER (3!. I followed the instructions to my best ability and was able to clear most of the problems except for the Bluetooth connectivity.

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