LG VX-8500 Chocolate
Do NOT take your phone to a VZW Authorized Center for diagnostics or upgrade
👿 Just came back from a VWAC and I am fuming: I went in to get a speakerphone upgrade and they scratched up my phone. Not only that but they said they had swapped (as a complimentary courtesy - who told them to do that?!?) my battery with a worn-out (looking) and scratched one. What's worse is that they NEVER performed an upgrade (because I still don't have the speakerphone capability) and still told me that it was done - even though it clearly wasn't. The VW rep tried to justify the situation by explaining that the "speakerphone" feature is still not available to-date. While I still believe VW is the lesser evil in comparion to the others, I'm utterly disgusted by the lack of prefessionalism (or knowledge for that matter) from their...
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Sorry to hear that....that SUX....I did mine at home....only person to blame for the scratches is myself.
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I've been told if you upgrade at home you break the warranty and VW won't honor it anymore. Is this true?
LG also told me the Chocolate has NO speakerphone, hence, no upgrade. What's the deal????????????
LG also told me the Chocolate has NO speakerphone, hence, no upgrade. What's the deal????????????
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yeah that's what I was thinking because I thought if you upgrade at home you break the warranty that VZW won't repair your phone anymore. Is it true???
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The reason why they did a "courtesy" swap on your phone is because most likely the software crashed or the phone quit responding during the upgrade. So whatever they told you in regards to a courtesy swap is a load of crap. Also in regards to upgrading your software at home, they won't be able to tell if you upgraded it yourself! It's called don't ask don't tell when you go and get your phone looked at. If you say something about upgrading it yourself, then of course they will tell you that your phone is out of warranty.
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