Palm Pre (CDMA)

My Pre took a tumble on to the ground and now my screen is stuck in the open position with the keyboard exposed. It starts to slide closed about 1cm but then stops, and even with a medium amount of pressure it won't slide back in. Obviously I'm afraid to push too hard for fear of breaking it. Unfortunately upon taking the fall the phones plastic coating that coats the front sliding half of the phone cracked a bit along the upper right corner just above the charging port so I'm afraid they may not replace the phone free of charge.

Any thoughts? I do have insurance but there's a $100 deductible so obviously I don't want to pay this. Being a brand new phone could I claim it was defective even with the small crack in the plastic coating? C...
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