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LG enV2 (VX-9100)


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Can't Save Certain Videos?!


Jul 3, 2008, 1:48 PM

A friend and I are constantly sending video clips back and forth. However, lately I am unable to view or send *some* of them.

What happens is...

1. I receive the text with video attached.
2. I hit play to view video.
3. Instead of playing the video, the phone reacts as if I hit the "reply" key. The only way I can view the video is if I forward the video and then use the "Preview" option. Additionally, there is no way to save these videos. The "save video" option does not appear. This does not happen with every video but it is happening more and more.

Anyone else having this problem? It has happened on my current phone and the one I had to exchange for a software issue three days ago.

Any advice?



Jul 3, 2008, 6:32 PM
I'm having the exact same problem with my phone!

This is my second enV2, I exchanged the first one 2 days after I got it because of a low-volume earpiece. When I had the first one it was having problems with receiving video messages as well.

I thought it was the phone but I got this new one yesterday and last night it did the same thing AGAIN! I had to have my friend send the same video 3 or 4 times for it to work.

I'm going to try calling tech support later because I'm lost as to how to fix it. (You just now taught me how to view the videos in the forward option!)

I'll let you know if I can figure anything out. My hunch is that it's service related, because it has happened on 2 of my enV2 as well.

If anyone else has any ideas...

Jul 3, 2008, 7:25 PM
Got a tech on the line from Verizon. The agent seemed to think that it could be an early software issue and it may not be service related.

She put in a trouble ticket and they'll be getting back to me if they figure something out. Best case scenario I can see is that it's simply a software error that will be fixed in an update.

Hope that helps, I'll let you know what they tell me!

Jul 4, 2008, 10:28 AM
Hi there!

I am psyched that you called Verizon. Please let me know what they say! If it is a software update, how do you do that? *228 and option #1? Or do you have to go to a Verizon store?

I am glad I was able to help with the "forwarding" idea. Trust me, it was sheer frustration that made me figure that one out!

Please keep me posted and have a great weekend!

Jersey mom

Jul 4, 2008, 5:20 PM
Yeah I still haven't heard anything from them yet, but as far as software updates are concerned. If you go into "Settings & Tools" and go to "Phone Info" option 4 will be "Software Update." There are then two options: "Status" and "Check New"

As of right now it just keeps saying there isn't anything and neither option works. I'm hoping that the function being included in the phone would be a good sign that it will actually be utilized.

Anyways I'll let you know as soon as I hear back from Verizon. Happy 4th!

Jul 6, 2008, 3:00 PM
So guess what, I got a hold of Verizon and got a resolution. They told me that it actually was service related and they just had to make some simple changes to get the video messaging working.

I suggest calling tech to get it resolved. Just dial *611 on your phone, and the menu options are, 3, 3, 5, and then 1. If you explain your situation they'll be able to fix it.

The good news is, it's not the phone's fault! Yay!

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