BlackBerry Pearl 8130

Verizon and I confirmed both device and desktop running latest sw edition. Checked all synch settings. Entered a dummy appt on both device and laptop and neither synched. Have it set to dual-synch and confirm changes - worked like a charm now doesn't. V sent me too RIM help but hung-up after waiting 2 hours. V tried themselves today and also hung up after 2 hours. Going to try again business day to contact RIM support. Am still within my phone return period but see nothing else I like on VZW. Have reinstalled desktop sw also. Any remote suggestions as to what might be? V has been great so far but this is my 3rd major problem. Also learned BIS synchs with pop server, not my outlook in-box and hence some misunderstandings. Great device otherwi...
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