BlackBerry Pearl 8100

i've had my pearl for over a month. last week the screen went white and there's been an hour glass going up and down ever since (until it runs out of batteries)

i called tech support and they had me try and reload the applications using the software. every time i double clicked application loader on the desktop manager it went to "not responding..." the tech support guy told me to download the handset software online but i had to do it later because, alas, the bb is my modem...

so i download the device software onto someone else's computer and it crashed their computer (not responding, froze, etc)

i tried on another computer and it did what my computer did...

i am now on my work computer and it went through but once I got to th...
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