over in the "Best Certified Phones for Verizon Wireless" discussion:
Not sure if the reason given is true or not, but a relative recently brought a new unlocked smartphone to Verizon, switched their account from post-pay to prepaid, and although the activation went fine, Verizon store personnel could not transfer the contacts from the old flip-phone to the new, unlocked smartphone. So we went home and entered most of the contacts by hand.
A few months later, my relative went online to their Verizon account, no contacts showed at all, so they were no longer being backed up. Called Verizon and the customer service agent stated that Verizon doesn't back up any contacts for unlocked phones. Maybe that was a BS reason just to get rid of us, or maybe Verizon doesn't back up contacts for customers on prepaid, I d... (continues)