We just started selling the Citrus in my store, and I've only really shown it to one customer so far. We didn't have issues trying it out. It may have helped though that she was a brand new touch-screen user, and typed slow enough for the lag to not be an issue. so as far as i could tell from my demo, the phone really isnt that bad. I can bet that for an experienced user, though, it's not the phone you want.