Shop Talk
Backdated Billing..(Is it that hard to comprehend!?!?)
I keep the explanation simple. Our company uses advanced billing. I get this problem all the time, it's like I'm teaching basic math to these people.
When customer calls us to backdate their plan, (on Dec 15th 2006 for example) their next bill looks as follows:
$39.99 Idiot's Choice 450
12/01/06 - 12/31/06
-39.99
$59.99 Idiot's Choice 900
12/01/06 - 12/31/06
59.99
$59.99 Idiot's Choice 900
1/01/06 - 01/31/06
59.99
I simply explain that we bill in advance, they paid us 39.99 in advance for their previous plan 39.99, called us in the middle of the month to change it as a backdated change to 59.99, I explain to them that more minutes cost more money so we are simply charging th...
(continues)
When customer calls us to backdate their plan, (on Dec 15th 2006 for example) their next bill looks as follows:
$39.99 Idiot's Choice 450
12/01/06 - 12/31/06
-39.99
$59.99 Idiot's Choice 900
12/01/06 - 12/31/06
59.99
$59.99 Idiot's Choice 900
1/01/06 - 01/31/06
59.99
I simply explain that we bill in advance, they paid us 39.99 in advance for their previous plan 39.99, called us in the middle of the month to change it as a backdated change to 59.99, I explain to them that more minutes cost more money so we are simply charging th...
(continues)
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I thought you were the one who had a problem with employees talking trash about customers.
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Ummm, probably not. Most of my posts are about customers and the stupid things they say/do.
Unless I was seriously drunk posting or something (which I haven't), I don't remember ever being the "customer advocate" here on phonescoop. Only at work. 🙂
Unless I was seriously drunk posting or something (which I haven't), I don't remember ever being the "customer advocate" here on phonescoop. Only at work. 🙂
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What company if you don't mind my asking, I know that with BigPink you only have to pay in advance if you have super hose-water credit, ours are always post-paid.
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VZW...I know when I worked for Cing it was the same thing too. Customer's don't even realize it, so I'm not a big fan of it, but at work I have to pretend, ya know
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I work for USCC, we do the same thing. Except all charges are prorated. So if you do the price plan change, you get a prorated partial refund, the full month ahead you paid refunded, then the prorated month you changed to, and the full month ahead. Usually the total bill isn't that much higher, than it usually will be.
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I must admit, I was surprised when I signed my contract with BigPink and was told that the first bill will only be for the first month. I was anticipating a big bill. What a relief.
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