Shop Talk
Am I alone or is this everyone???
People don't seem to want to close this month so far. Every other person that comes in says they want to buy phones. I offer them and awsome deal, and they tell me they just want to think about it. WTF???? In my area, you have to try to find us. It's not like I'm a mall store where you just happened to be walking by. What the heck else do you have to think about? I'm hoping that it's the American consumer being retarded and not my sales techniques. I don't feel like I've done anything different (other than the normal adjusting we do with each consumer), which is what makes it even more annoying.
On top of that, most of those "think about it" jerks have admitted to talking to Corporate on the phone first and/or doing their "resea...
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On top of that, most of those "think about it" jerks have admitted to talking to Corporate on the phone first and/or doing their "resea...
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You're not alone. I get at least two a day here at my store. And I usually average only about five customers a day. Not a good percentage for me at all.
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I have been having the same problems this month too, but our main problems is overall traffic. But any experienced salesperson can say that if someone says they have to think about it, you probably aren't asking enough questions to find out what their objection truly is. Usually it is something stupid. But there are always those people who need to leave and come back even though they know it is the best deal they will find.
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In some cases, they have TOO much information. They have been slammed with TV ads, tried to research online themselves, then asked the CS people on the phone...all before coming in. By that point, they have themselves so confused any sales person, no matter the experience, can have trouble getting in their heads. They just need to empty some of the crap out on their own.
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Keep in mind that it might be the time of year. I have been with Verizon for the last 4 years and the first 2 or even 3 weeks of November have always been like that for me. The last 10 days have made up for the super slow start to the month. I don't know if it has something to do with Christmas or what but it has happened every year. 😉
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That and they reduce prices/ increase advertising the week of Thanksgiving. It all comes out in the wash.
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