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anyone ever have a customer go completely postal on ya??


Jul 29, 2004, 1:45 PM
Nos4a2 and i were working when a young man came in who had our prepaid service,said his phone didn't work and demanded a new one cause it was under warranty...the phone had scratches and the antenna was chewed, as well as water damage...we told him he'd have to buy another new or used at a reduced price, but that his warranty was voided...he then went as they say "postal" said we should have told him we wouldn't take it back if he damaged it...that he was a first time customer and he didn't know...i asked him if he could buy a car, drive it into a wall and try to take it back cause its under warranty , which only pissed him off further...he said he wouldn't leave till he got a phone, and we weren't gonna give him a "dumbass" discount...mall ...

Jul 29, 2004, 6:46 PM
i had a similar one. guy bought a refurbished phone from us on prepaid, signed a sheet saying 1)all prepaid sales are final and 2)phones may be refurbished. over a year after he bought it he came in demanding a new phone because 'no one told him it was a used phone'. i got a phone (same model, still refurbished) from another store and swapped it out for him, but he proceeded to yell, curse, threaten, etc because it was used too. this was after i showed him the sheet he signed, and he confirmed that, yes, that was his signature on the bottom line. my assistant called security without me even knowing it til the guard showed up and escorted the guy from the mall. meanwhile, i'd been further pissing the guy off by keeping my best customer servic...

Jul 29, 2004, 8:14 PM
The worst thing at my store in the last few months was when a customer literally kicked our door in. I didn't close that night but this is about how it went from all accounts:

We had a very busy day and proceeded to lock up at 7 pm as usual. The staff finished up with the customers who got there by 7 then did the closing stuff. At 8:00 a customer walks up to the door and pulls and gets a confused look on his face. He begins talking and the staff point at the writing on the door showing our hours and that we closed an hour ago. The man became beligerent and began yelling. His tirade continued and our workers threatened to call the police. The man then kicked our glass door, shattering it. Our manager, then called the cops while the...

Jul 29, 2004, 8:32 PM
lol whats my name? we all get Postal Users

Jul 30, 2004, 2:03 AM
Only good thing about being a CSR, xfr to sup queue, postal person gone. 😈

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