Shop Talk
AMAZING!!!
I think I just talked to the most intelligent customer I've ever encountered....no....really:
Me: Good afternoon, thank you for calling Cingular Wireless, this is ____, How can I help you?
Him: Hello, ____, are you open to...well of course you're open today, you answered the phone after all....What are your operating hours for Sundays?
Me: *amazed* 1p.m. til 5p.m.
Him: Thank you very much.
Me: *still amazed* You're very welcome, have a great weekend!
I'M SHOCKED!!! Every Sunday I get God knows how many calls from people, all asking "are you open today?" (to which I sometimes reply "no" out of sheer spite) and this one ACTUALLY figured it out! If there's someone there to answer the phone...chances are that we're open! 8...
(continues)
Me: Good afternoon, thank you for calling Cingular Wireless, this is ____, How can I help you?
Him: Hello, ____, are you open to...well of course you're open today, you answered the phone after all....What are your operating hours for Sundays?
Me: *amazed* 1p.m. til 5p.m.
Him: Thank you very much.
Me: *still amazed* You're very welcome, have a great weekend!
I'M SHOCKED!!! Every Sunday I get God knows how many calls from people, all asking "are you open today?" (to which I sometimes reply "no" out of sheer spite) and this one ACTUALLY figured it out! If there's someone there to answer the phone...chances are that we're open! 8...
(continues)
...
that is amazing
i got a call a few mins ago
Cust - do yal sell prepaid
Me - yes we do
Cust - it's not virgin is it
Me - no we sell verizon
Cust - what kinda phones do yal have
Me - verizon
Cust - what do i have to do to get a prepaid phone
Me - come buy it
Cust - how much is it
Me - mins plans start at $50 (i only have easypay)*explains easypay plan repeating the price several times*
Cust - ok how much is it
Me - $50
Cust - do you have any flips for $100
Me - $125
Cust - so what all do i have to pay for
Me - phone, mins and act fee
Cust - how much is the phone
Me - $125
Cust - how much are mins
this continues for about 5 more mins
i got a call a few mins ago
Cust - do yal sell prepaid
Me - yes we do
Cust - it's not virgin is it
Me - no we sell verizon
Cust - what kinda phones do yal have
Me - verizon
Cust - what do i have to do to get a prepaid phone
Me - come buy it
Cust - how much is it
Me - mins plans start at $50 (i only have easypay)*explains easypay plan repeating the price several times*
Cust - ok how much is it
Me - $50
Cust - do you have any flips for $100
Me - $125
Cust - so what all do i have to pay for
Me - phone, mins and act fee
Cust - how much is the phone
Me - $125
Cust - how much are mins
this continues for about 5 more mins
...
Lovely. Luckily I didn't actually have a bad day. In 4 hours I moved 3 upgrades (acts would have been better, but eh, it's Sunday) one of which was a PDA. And was told I should get a promotion at least 3 times by each customer.
All in all I can't complain. Which of course can mean only one thing.....Tuesday's gonna SUCK!!! (got tomorrow off) âšī¸
All in all I can't complain. Which of course can mean only one thing.....Tuesday's gonna SUCK!!! (got tomorrow off) âšī¸
...
I have quite the opposite. My store is closed on Sundays. I came in this morning to see 2 messages on the answering machine. Both messages asking if we're open (both time stamped on Sunday), both different people.
The bad part is, our machine message clearly states our hours, and clearly states that we are NOT open on Sundays.
The bad part is, our machine message clearly states our hours, and clearly states that we are NOT open on Sundays.
...
