Shop Talk

Yes, I believe they are utilizing T-Mobile's fanatical customer service in order to receive all of their money back, and cancelling.

Completely. It's great working for a company that has the highest satisfaction rating in customer care. Honestly I have worked for every company besides alltel and cellular one and this one out does em all. Hands down.

i don't think i could handle working for a place that doesn't get service outside of major cities, it wouldn't work for me.

Actually we just signed agreements with Cingular towers so coverage isn't an issue anymore. 😁 Nor has it been for a good 6 months now.

So... what you are saying is that T-Mobile can thank Cingular for their coverage.....to me.. that's quite sad. 🙄

Cingular didn't give them the tower space. They bought the tower space. Althought it would be courteous to thank them it is not necessary. I don't think they are very sad about the fact that they now have great coverage, the best rate plans and the highest overall customer satisfaction. Just a hunch. 😉

Traveled from Virginia to Texas 3 weeks ago. Had no service w/ Tmo for half the trip. Cancelled last week and went to Cingular. Guess their "better" covereage doesn't work all that well.

Every company has dead areas. Every one of them. I couldn't get coverage in my house wth Cingular....ever and I live in a pretty popular area. I did not say that t-mobile had better coverage then cingular. I said that their coverage has gotten better. I don't know about you but I like paying less for a whole hell of alot more minutes and helpful customer care represenatives. I have absolutely no problems at all with coverage. I have a quad band phone so that helps and also we are constantly putting towers up in areas that people call in to report outages at.

Try to use your cell phone in Wyoming. I dare you. Frankly, I'd rather have a cell phone that works than one that gives me lots of minutes and helpful customer care.

But do you live in Wyoming? I don't and probably never will, and I probably will never go there either. It's not that T-Mobile is the BEST as I've said before, it's the best for me, but there are people who do spend time in Wyoming and Montana and need a phone there, then T-Mobile is not for them. But that's why we offer the only (here comes my one nod at the stupid scripting!) coverage map to pinpoint specific locations, so we're going to be totally frank about it, you can check your home address, where you live, where you work, and if you're planning on traveling then check that too, see where we have towers and where we don't. At least then you know what you're in for.

I do live in Wyoming, and I also go to one of the best business schools in the country. Students come in from all over the country and switch carriers from GSM providers every year. It's alright for me because I get paid for it, but you'd think that carriers would try to put towers in reasonable traveling areas...like universities.

We're also the smallest national carrier, in a lot of places we're playing catch-up, sadly. That still doesn't mean the service doesn't have it's merits, it does, as long as you have coverage.

Been there Done that...worked fine. At least when i was trying to use it (don't ask why i went to wyoming but the trip through MT was nice)

when ever my girl friend go out of town to my family that lives in Fargo, NDs she turns her phone off as soon as we get north of Minneapolis because she doesn't get service, and this was 2 weekends ago.

What phone does she have? If it's an older model it may be missing the 850 band which is what a lot of our roaming is in anymore.

she has the t309

Ouch then I dunno, that would be one that should get all the new towers.

Well I got on my trusty coverage check and found that Fargo is completely covered. It is roaming coverage but there is in fact coverage. T-mobile doesn't charge for roaming like every other comapny does so it shouldn't be a problem. Her phone may not have enough bands. A tri band phone should suffice.

by the way Verizon doesn't charge for roaming also, but that doesn't explain why her phone doesn't work... she has the t309 and has had it for about 3 or 4 months

I suggest checking your facts first. Verizon does NOT charge any roaming fees (at least on any of the rate plans that started in Feb. 2005), Cingular-NO ROAMING, and the others I'm not exactly sure of.

Cingular may have not given T-Mobile the towers to use, but all T-Mo is doing is boosting Cingular's business by buying in to their towers. And, don't tell me that you have usage of ALL the cingular towers out there, trust me, if it was ALL towers, then T-mo would have no choice but to raise their fee's because they would begin going broke.
So, whichever way you try to re-word it to make it sound pretty...Way to go Cingular--you are one step closer to owning T-Mo!!

I believe that T-Mo has better customer service, because you have ...
(continues)

The only company I know of that still charges roaming is Alltel.

Only because they are more of a Regional carrier. SunCom also charges roaming on their Regional Plans outside of NC/SC. Of course they have roaming agreements with other carriers on the National Plans just like everyone else.

Oh....if it were based on price, SunCom would be on the top. Who can beat a Regional Plan for $59.99 that offers Unlimited minutes?

Cricket usually has unlimited regional minutes for 45.99

Plus the addition of the 850mhz band last rear greatly improved our rural cverage.

I live in the BFE and I get service on my T-mobile phone... now when I go visit my parents I have to stick the phone on a rack by the back door because that's the only place it picks up at their house but they live five miles past the edge of the earth (I'm not kidding, it's 30 minutes to the nearest gas station from their house.) I have my new bluetooth phone though so I kind of use the bluetooth to leap-frog the signal in so I can move around and still talk. But otherwise I haven't had trouble with signal anyplace else and Idaho has no major cities (Boise isn't even that major... half the country goes "Idawho?")

Hey, I loved Idaho when we were up there. Boise City was nice, but my fav is Coer D'Laine (I'm sure I butchered the spelling) My phone works up there, at least in the areas where phones work up there. There are some places up there that only work if you have a satelite phone.

Coeur d'Alene hehehe, yes, it's horrible. It's French too. Are you up here in spud-country often? I'm stuck here... I used to live in one of those satellite only places, it was called Sandpoint but actually Sandpoint itself had coverage, just head North past Pondray and that's when it went out, and we were 10 miles north of there. I'll be going down to UofI next year too and it seems like coverage will be alright there.