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Shop Talk

Do over...

Jun 18, 2006, 1:33 PM

anyways... people just seem like they want to argue today. IE.

Scenario 1

Cust: Why can't I have the sim card.

Me: Because you already have one and I am required by policy to return it to my system.

Cust: Well what if I want it.

Me: You have to pay 20 dollars for it.

Cust: But it comes in the box, why can't I have it for free.

Me: You are not paying an activation fee that is why.

Cust: What if I lose my sim then I will need that one.

Me: If you lose yours we will give you a new one.

Cust: Well why not give me that one then?

Me: That is not how our policy works.

Cust: I think you are trying to screw me.

Me: Mam, I assure you I am just following policy.

Cust: Fine whatever.

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(continues)

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reply report

Insert Witty Name Here

Jun 18, 2006, 1:40 PM

-T---Micah- said:
Cust: I think you are trying to screw me.

🤨 Okay...

With the second customer, in your POS, you really can't go into the invoice history and reprint a receipt?

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reply report

-T---Micah-

Jun 18, 2006, 1:45 PM

... there is a link for reprint receipt, but it doesn't work and it is against our store's policy to use it. I have done it a couple times but if it is outside 30 days it doesn't work at all. We keep our receipts on hard copy, but I am not diving through 6 months of paperwork for some assholes receipt. If it within the last month or two and it is a hot chick or a nice old lady. Sure no problem, if they can narrow it down to the week I will go find it for them, but they really have to deserve it.