Shop Talk
Just monitored a call...
So this customer calls in has a family plan with 3 lines under contract and he wants us to cancel the service waive the ETF's because he was in Best Buy in someplace other than his home area and they of course offered him the Razor for $69. He of course thinks we will do this since he will still be with us with a new account, unfortunately the rep that was handling the call thought that was possible and transffered him to our cancellation team so they could process the order. Who's more of an idiot I wonder?
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I think they're both equally stupid b/c you know that the rep would be that guy doing the same thing if he/she had the chance.
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True true I do know he smokes and not cigarettes. They always have that same smell when they come back from the parking lot amix of that and cologne---I call it CK Weed
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How do you know what he smells like if he was on a call that you monitored.....?
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