Shop Talk
other carriers charges.
Howdy I work for Cingular care as a manager and I keep hearing that other carriers charge customers to speak to customer care anywhere from 1$ to 5$ is this true? 😲 If not then count me gullible because the way the American big business is going it I believe it may be can you guys set me straight? I would like to know.
Thanks EH! 🙂
Thanks EH! 🙂
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im with USCC and we dont charge our customers to call customer care. thats silly. 😁
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i work for another carrier thats not us cellular and i have never heard of such a thing,
maybe they mean that if they call from there cell phone it uses there mintues?? i dont know but someones pulling your chain
maybe they mean that if they call from there cell phone it uses there mintues?? i dont know but someones pulling your chain
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Sprint used to charge for customer service, though they have abandoned that practice.
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Your not crazy. I'm from EH country too and I heard the same thing. Apparently one of the major carriers may be charging to call customer care in the new year. I think it was Verizon but don't quote me on that. I know that Sprint got rid of that because they lost a lot of customers because of it.
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I know that since i have been working at vzw, almost a year, we dont charge for customer service. But I hear repeatedly that sprint...does..or did. I know nextel does not either, worked there for almost 2 yrs. and cingular has not charged me yet.
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Not only does T-Mobile NOT do that, they don't use minutes if you dial the short dialing version from your mobile phone.
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With Verizon, you can call the 800 number OR the 611 number and neither will use your minutes up. I have not heard anything about charging for cc calls, as we really stress on the free call issue.
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