Shop Talk
Oh Dear God
I just had... incredible, I can't believe this crap. I am so stunned by the sheer stupidity of this caller that I can't think straight. He called us (in telesales) to order a new pre-paid kit...but of course doesn't have his own credit card...how does he expect to pay for this??? But that isn't what baffled and stuns me... I explained that I did in fact need a credit or debit card in his name or I would need to speak with the person who's name is on any card he might give me. He then proceeded to ask me if his boyfriend's card would work and I repeated that I would then need to speak with his boyfriend...then he asked if he could use his brother's card. I told him, a third time, that I would then need to speak with his brother. He paus...
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ha ha that is really funny... ok ok this is a great one i work for Cingular Wireless and i had a person call and try to sell me a company account for Verizon wireless. i answered the phone "thank you for calling Cingular Wireless" and the person on the phone said yes i would like to talk to you about setting up an account with your company with verizon wireless
1. i stated first i worked for cingular wireless
2. where i am at verizon is not sold because they have no towers they are roaming off of U.S. Cellular
i preceded to tell this person that i work for cingular and they give their employees a company phone and im just a sales person. and they where like so you are not interested may i speak to the person who could make such deci...
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1. i stated first i worked for cingular wireless
2. where i am at verizon is not sold because they have no towers they are roaming off of U.S. Cellular
i preceded to tell this person that i work for cingular and they give their employees a company phone and im just a sales person. and they where like so you are not interested may i speak to the person who could make such deci...
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They are just following a script. Much the same way a lot of care reps do when our customers call in.
Use your brains...put the script in the drawer.
Use your brains...put the script in the drawer.
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