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Getting "Quality'd" and having them capture you writing on Phonescoop.


Jun 7, 2011, 1:07 PM
So I sit down with my boss today, and have my weekly coaching session. He goes over a bunch of stuff, and then we proceed to listen to a call I got Qualitied/scored on yesterday.

I got a score of 96.67 out of 100 which is pretty good, but he wasn't happy because it caught me typing up a post here on good ol' phonescoop.

He then asked me what it was, and I gave him a general idea. He also made a comment that he is surprised that this site isn't blocked. 😕

Hopefully he doesn't mention it to the I.T. guys. 😲 👀

Jun 7, 2011, 3:14 PM
oh oh.....i hope its not here in my center. well actually i know its not cause we never get pulled off the phones for coaching or QA anymore, even on out negative surveys. 😡

Jun 7, 2011, 3:45 PM
Good thing our local QA agents don't look at screen shots.
Now corporate on the other hand.....

Emperor Palpatine

Jun 7, 2011, 3:51 PM
you are so fired.........Work is the trap!

Jun 7, 2011, 7:43 PM
We're allowed to have it because of the phone info it gives. Dunno if we are allowed to post or not.

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