Shop Talk
International Roaming
So I had a customer call me today, wanting to know why her Blackberry wasn't working internationally. The customer had called us two days ago, and was told that as a T-Mobile flexpay customer, she could roam in Canada, Mexico, Hati and the Dominican Republic only. She's in Mexico and only has an 'SOS'. I had her do a manual network selection, and none of the networks matched up with the partners we use...
Me: Where are you at right now?
Cust: Grand Caymen
Me: *facepalm* I apologise, but you are not currently in Mexico. Grand Cayman is it's own network, and you cannot roam there.
Now the customer begins to flip out, screaming that she was lied to, and how she won't be able to use her phone until she gets to Cozumel. I apologize ag...
(continues)
Me: Where are you at right now?
Cust: Grand Caymen
Me: *facepalm* I apologise, but you are not currently in Mexico. Grand Cayman is it's own network, and you cannot roam there.
Now the customer begins to flip out, screaming that she was lied to, and how she won't be able to use her phone until she gets to Cozumel. I apologize ag...
(continues)
...
I had a customer that flipped out because she went to visit her family in canada and didn't understand that canada was a foreign country.
I asked her if she remembers passing men with guns right around the border of Montana, she of course did, but swears her family lives in a private subdivision which had awesome security. Not thrilled when I began to laugh and inform her that was border patrol and the private subdivision is another country.
I asked her if she remembers passing men with guns right around the border of Montana, she of course did, but swears her family lives in a private subdivision which had awesome security. Not thrilled when I began to laugh and inform her that was border patrol and the private subdivision is another country.
...
America is not the world. There's actually a world outside the borders of the US, and it doesn't operate the way it does here.
God! How did I manage to grasp these very basic concepts from an otherwise unspectacular American public school education, and yet so many other Americans didn't?!?
I can only conclude that it's because I'm simply more intelligent than many other Americans.
🙂
God! How did I manage to grasp these very basic concepts from an otherwise unspectacular American public school education, and yet so many other Americans didn't?!?
I can only conclude that it's because I'm simply more intelligent than many other Americans.
🙂
...
Your insults, whether intentional or comical, hold so much damn truth that I can't be insulted. Haha.
Kudos to you.
Kudos to you.
...
Anybody with a decent education knows that Grand Cayman isn't part of Mexico.
"She was lied to." No, she wasn't lied to, she's just geographically ignorant.
"She was lied to." No, she wasn't lied to, she's just geographically ignorant.
...
But where *is* Grand Caymen?
I ask not out of ignorance, but out of curiosity because that's a neat sounding name and I don't have my access to wikipedia. 🤣
I always think of it this way: "50 States in the good ol' USA; anything else is international".
Seems to work.
I ask not out of ignorance, but out of curiosity because that's a neat sounding name and I don't have my access to wikipedia. 🤣
I always think of it this way: "50 States in the good ol' USA; anything else is international".
Seems to work.
...
South of Cuba
northwest of avaya (he's in Jamaica, right?)
East of Cancun, Mexico
and it's an island
northwest of avaya (he's in Jamaica, right?)
East of Cancun, Mexico
and it's an island
...
Can't access that from work unfortunately, or I'd be a lot more entertained in between calls!
...
It happens more than I thought was possible. When asking a custy what COUNTRY they are travelling to, I responses such as Europe, Africa, or South America. Try explaining the difference between COUNTTRIES and CONTINENTS. My favorite question when pointing out the difference, "Does It matter?" 😲 I want to say, "Nope, I just like to hear myself talk." 🙄
...
people think anything south of the usa is mexico
..and i bet at least one person has been at the border and asked the border agent how many miles is it to alaska?
and when they point north and say 1000 miles ...
they show the agent the map of the usa that shows alaska and hawaii south of texas..
and then berate the guard for not knowing anything
/Ren/ IDIOTS!
..and i bet at least one person has been at the border and asked the border agent how many miles is it to alaska?
and when they point north and say 1000 miles ...
they show the agent the map of the usa that shows alaska and hawaii south of texas..
and then berate the guard for not knowing anything
/Ren/ IDIOTS!
...
Border agent does not equal Customer Service.
If it was me I'd let them pass. If they didn't figure it out immeadiately I'm sure the drug cartels could help them and us, by relieving us of some air wasters.
If it was me I'd let them pass. If they didn't figure it out immeadiately I'm sure the drug cartels could help them and us, by relieving us of some air wasters.
...
My favorite of roaming is explaining to customers that the "roaming" on their plan is not so they can make free calls in other countries but that it means their phone will work there. I get many complaints of "my phone has roaming" or "why was I charged while calling in Mexico"? I have to say the best id "why did I get roaming charges I was only in Canada?". People really don't understand Canada is not covered. The best explanation I have heard is "Is your neighbors house part of your house?".
...
