Shop Talk
Is addition that hard?
Does it bother anyone else when a customer constantly asks you to add things up? Such as if I get the $99.99 a month plan and then get a $9.99 data feature- how much would my total bill be? I know they can't be that stupid. I'd like to have some faith left in humanity.... but they make it sooo hard. 😕
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LOL, sometimes I wonder how these people even tie their own shoes in the morning. Maybe that's the reason they make velcro shoes!
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This is a situation where you have to empathize with the customer. I ask the question "why?" after all of my customers questions and concerns. Whenever one of my customers ask me "how much is this going to be a month" what they're really trying to ask is "What other added and hidden fees are going to be on my bill?"
Not an excuse for this lame ass question, but they're asking because they're scared of that first bill as well as being scared of what they might see on their bill months down the road.
Not an excuse for this lame ass question, but they're asking because they're scared of that first bill as well as being scared of what they might see on their bill months down the road.
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🤣 So true. I like when they ask you their state taxes. There are 50 states how the heck do ppl think we know their tax rates and all fo the other fees they will incur in teir area. If you need the answer you need to call customer care. So they can tell you
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You can calculate fairly close. If they have a charge that is $9.99 and tax is 32 cents, so totals $10.31, you take the $10.31 and divide by $9.99 and get 1.032323232 etc // so you take the 1.0323 and multiply by the total, so if the total charges is $73.95 equals $76.32, you add other carrier fees and round up a dollar or two.
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... Why would you think customer care would have an answer for that?
What I do is typically quote high. I Inform the customer I'm quoting high, so any surprise on taxes/surcharges are pleasant. But I have yet to see a State/County/City tax calculator. I've heard that Sales has one.
What I do is typically quote high. I Inform the customer I'm quoting high, so any surprise on taxes/surcharges are pleasant. But I have yet to see a State/County/City tax calculator. I've heard that Sales has one.
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I'm pretty sure they do. Let me just transfer you over there so they can assist you in this.
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Poking Pixie said:
Negatory! I'm in sales, and we have no way to calculate for taxes.
Calculate roughly 12%. This covers both sales taxes and additional taxes, fees, & surcharges. Best you can ever give a customer is a general estimate, and it's okay to let them know that.
And even in sales, you can definitely use a calculator that will let you calculate percentages.
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we dont have this answer i hate this question more than any other question lol
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I haven't figured out why a perfectly normal, semi-intelligent human being immediately turns into a moron when they become a wireless consumer. 🤤
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We have a tax calculator in my center, and also have a "Next bill estimate" tool that gives us an estimate within $1-2, as long as they get any other charges outside of the plan.
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