Shop Talk
I just want to say again
In my center we're still being recorded even when on mute. đ So even though the cust can't hear it, Q.A. still docs and it's considered "customer mistreatment". đ I've opted for disconnecting my headset all together. đ
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HCC (Hells Call Center) got me like that. After 10 F-n Years doing AT&T/at&t đŋ
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Our phones have a small hole on the phone itself that is actually a mic. It is made to be used when the phone is no speaker. Which of course we dont do - we use the headset. When on mute from the headset the mic still picks up sound and can be heard on monitors. I resolved it by putting a piece of tape over the mic on the phone body. My mute works fine now đ
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