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Sprint Discounts
Does anybody know what the deal is for friends/family of IBM employees? I had a customer who visited a corporate Sprint store and they informed him that because he is a friend of an IBM employee, he is also eligible to receive the discount.
Does anybody know of this, and what are the qualifications?
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Please allow me to step up and answer this on as it's one of the tasks my dept resolves. If the customer is a friend of the employee his is not eligibile for a discount. Now that said, that doesn't mean he can't get a discount. All he needs to do is call into customer care with the corp id code (which is usually *****_ZZZ, where the ***** is five letters. Once recieved my dept will verify customer is eligbile for discount (not on a price plan that doesn't allow it or credit evaluation score too low) and apply the discount. After that the customer will go through a verification process where the company sends us his HR record which includes SSN, and address which the company will verify against the account (usually just the SSN). If all check...
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Or simply put, the nice person in the store lied to make a commission. Friends and family don't get the discount, only employees do. Hope you don't get the CSAT on that call.
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