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customer scripts

cingcing

Mar 26, 2005, 5:16 PM

you ever find yourself mouthing what your customers are goin to say before they even say it?

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Grantizzle

Mar 26, 2005, 5:17 PM

nope.

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Zaniphan

Mar 26, 2005, 5:18 PM

Indeed, like when they start with "I want a credit for my late fee.", You then respond with "I can't credit a late fee because you paid late." 99% of the time the response is "Well that's not fair." 🙄

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