Shop Talk
New Epidemic
Cust* How come they didnt do that?
I DONT KNOW WHY... ask "them"
also bill is not pronounced beel....like "i need to pay my beel"
I DONT KNOW WHY... ask "them"
also bill is not pronounced beel....like "i need to pay my beel"
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"why did you guys cut my phone off?"
"when was your last payment?"
"i made a payment at the end of march......."
"then that is probably why"
"ya but, why did you guys cut it off instead of billing me for it?"
"well looking at your account, i see that you have paperless billing set up"
"shouldn't you call me when my bill is due?"
"we send an email stating that your new bill can be viewed online"
"i don't use my email very often"
"why did you set up paperless then?"
"i don't like getting bills in the mail"
*repeatedly bangs head on desk*
"what do i need to do to cut my phone back on?"
*repeatedly bangs head on desk again*
"pay your bill"
"ok, i dont have money right now, so ill just use my other pho...
(continues)
"when was your last payment?"
"i made a payment at the end of march......."
"then that is probably why"
"ya but, why did you guys cut it off instead of billing me for it?"
"well looking at your account, i see that you have paperless billing set up"
"shouldn't you call me when my bill is due?"
"we send an email stating that your new bill can be viewed online"
"i don't use my email very often"
"why did you set up paperless then?"
"i don't like getting bills in the mail"
*repeatedly bangs head on desk*
"what do i need to do to cut my phone back on?"
*repeatedly bangs head on desk again*
"pay your bill"
"ok, i dont have money right now, so ill just use my other pho...
(continues)
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cust* I dropped my phone in milk
Me* ok, let me see if you're ready for an upgrade
Cust* I have insurance and you have tons of Curves in your case just give me one
Me* you have to go to phoneclaim.com and...
Cust* but I own my own business
Me* good for you, but you have to file your claim online
Cust* but I own my own business
Me* would you like me to help you file it on our laptop display?
Cust* no, I own my own business
Me* ok.....
Cust* are you going to give me a curve
Me* no, you file online and pay a $50 deductible and they ship it to you
Cust* but I own my..
Me* i know, you own your own business
Cust* how did you know?
SERIOUSLY, just happened on saturday 🙄
Me* ok, let me see if you're ready for an upgrade
Cust* I have insurance and you have tons of Curves in your case just give me one
Me* you have to go to phoneclaim.com and...
Cust* but I own my own business
Me* good for you, but you have to file your claim online
Cust* but I own my own business
Me* would you like me to help you file it on our laptop display?
Cust* no, I own my own business
Me* ok.....
Cust* are you going to give me a curve
Me* no, you file online and pay a $50 deductible and they ship it to you
Cust* but I own my..
Me* i know, you own your own business
Cust* how did you know?
SERIOUSLY, just happened on saturday 🙄
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They own their own business, they don't need to understand computers?
I generally kindly point out to them that if they purchased the phone through us and purchased our protection plan, we could give him right out of our display, but since he decided to purchase it elseware/chose asurion, he would need to use the website.
The best tool we have to selling the plan my store offers are customers like that who come in and realize how annoying asurion can be.
I generally kindly point out to them that if they purchased the phone through us and purchased our protection plan, we could give him right out of our display, but since he decided to purchase it elseware/chose asurion, he would need to use the website.
The best tool we have to selling the plan my store offers are customers like that who come in and realize how annoying asurion can be.
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Yep.
If you work at a corp store (one with a tech center) then be my guest and sell Asurion to your customers.
But when someone gets asurion around here, if they want to make an in store claim, they have to drive over an hour to the nearest tech center. It's one of the reasons we made our own protection plan.
Asurion is great for customers who live near a corp store, but if you are out in the middle of nowhere, don't expect the local indirect to pull out on of their new phones and hand it to you.
I guess my biggest issue with it is the way it is sold. People say "take it to any verizon store" which while technically correct, most customers assume an indirect is a "verizon store."
If you work at a corp store (one with a tech center) then be my guest and sell Asurion to your customers.
But when someone gets asurion around here, if they want to make an in store claim, they have to drive over an hour to the nearest tech center. It's one of the reasons we made our own protection plan.
Asurion is great for customers who live near a corp store, but if you are out in the middle of nowhere, don't expect the local indirect to pull out on of their new phones and hand it to you.
I guess my biggest issue with it is the way it is sold. People say "take it to any verizon store" which while technically correct, most customers assume an indirect is a "verizon store."
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actually the reason i was asking is because the indirect we dealt with sell the customer insurance and then when the custy came back they send them down to our store to process the claim which we obviously cant do........but to comment on what you said above, they do not need to come to the store and we dont sell it that way, give them a brochure for asurion and show them how they can process a claim if they ever need to
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we've had an issue where the local corp stores sell the insurance, and when the customer calls in they are told to come to our store to make a claim (there are two towns in my state with similar names. the other one has a corp location, ours doesn't) so we get a lot of pissed off customers on a daily basis who expect us to give them a free phone.
We don't put insurance on a phone unless the customer explicitly asks for it (asurion) and if they want it, they are told at least three times that they have to call in to make the claim.
We don't put insurance on a phone unless the customer explicitly asks for it (asurion) and if they want it, they are told at least three times that they have to call in to make the claim.
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I work indirect as well, but even the corp stores here don't fulfill insurance claims. ( even if you own your own business) 🙂
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good!! thats a first, indirect and corp employess on the same page, did hell just freeze over or something?
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