Shop Talk
Yeah, because that's how it works...
Just had some teenage girl come in all ticked off because she set her bag down somewhere and it got stolen. She came flying through the door screaming that she needed her phone "GPSed" right away so she could catch the guy who took it.
I told her that we couldn't track the phone but she should have the account holder call in ASAP to suspend service.
She continues to scream that she wants a manager because "managers can do whatever you idiots can't". I explained that our manager can't just push magic buttons and locate her phone either.
She couldn't verify anything about the account other than her phone number and being indirect, I can't suspend a line or view the account without some verification. I offered my store phone for...
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I told her that we couldn't track the phone but she should have the account holder call in ASAP to suspend service.
She continues to scream that she wants a manager because "managers can do whatever you idiots can't". I explained that our manager can't just push magic buttons and locate her phone either.
She couldn't verify anything about the account other than her phone number and being indirect, I can't suspend a line or view the account without some verification. I offered my store phone for...
(continues)
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You continued to try and assist her after she called you an idiot because?
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I really love it when they complain about about the security features we have in place and how they are "inconvenient."
Do they just want us to do anything for someone just because they have a phone number? I don't want someone walking into a store claiming to be me and adding 5 new lines, I'm happy it's difficult for them and that is worth remembering the last 4 and a password (if I made one)
Do they just want us to do anything for someone just because they have a phone number? I don't want someone walking into a store claiming to be me and adding 5 new lines, I'm happy it's difficult for them and that is worth remembering the last 4 and a password (if I made one)
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Stop being so difficult with customers. You know damn well you can look up everything and can locate that phone....... 😲
/me runs
/me runs
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I wish we had an animated smiley that was giving another smiley a good strong back hand to the face or a swift kick to the groin. 😈
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Thats crazy things like that make our jobs interesting... I had a similar situation where an woman can in and was like. I lost my phone i need you to track it for me because it has GPS. I was like thats not what GPS is for. If you are missing along with the phone then the cops can track you using the GPS we dont have a magical system that tracks phones on a radar. She said it was crap and Im not doing anything to help her, So i put her on with CS and they broke it down to her..
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At the same time, though, I had a phone stolen and called it. The moron answered and I told him I was activating the GPS on it (which we all know is complete bull). I said that if he brought it back, I wouldn't press charges, but if he didn't, then the police were to be notified and the GPS would be activated. He brought it back to me at work. It was a crappy phone that I had that didn't even have GPS, let alone a camera or internal antenna, but it was still kind of the point.
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that is awesome!! love the people fall for that.
My husband lost his phone and we can log onto our account online to see if there has been any usage. There had been to some of the same people my husband knows. When he asked them about it they all denied knowing who had the phone. He said no biggie but in order to do an ins claim he would have to inform the police to file a report and since they had been called/ txt msged the police would be in contact. Mere 2 hrs later a friend of a friend called and said he had it....he only took it because he thought it was someone elses. WHAT?? You stole the phone because you thought it was someone elses...would they not care? Whatever THIEF....haha
My husband lost his phone and we can log onto our account online to see if there has been any usage. There had been to some of the same people my husband knows. When he asked them about it they all denied knowing who had the phone. He said no biggie but in order to do an ins claim he would have to inform the police to file a report and since they had been called/ txt msged the police would be in contact. Mere 2 hrs later a friend of a friend called and said he had it....he only took it because he thought it was someone elses. WHAT?? You stole the phone because you thought it was someone elses...would they not care? Whatever THIEF....haha
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