Shop Talk
Old guy
So i had some old guy just call me, he wanted to set up 2 prepaid lines but he wanted me or a sales rep to drive 25 miles to his house and bring a phone and show him his coverage. i tried to explain that we have a coverage map and i could look it up for him. He said "that is Absolutely Ridiculous that we wont drive out there and that we lost a potential customer."
Yeah because I am going to leave my store with only one other person there and drive 50 miles total with todays gas prices just for prepaid. i know the coverage maps aren't perfect but they arent terrible either. Plus i work for a corporate store. I know our HR wouldnt let us do that, and if someone found out (like our DM) i'd be in some major trouble. I can belive how crazy peo...
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Yeah because I am going to leave my store with only one other person there and drive 50 miles total with todays gas prices just for prepaid. i know the coverage maps aren't perfect but they arent terrible either. Plus i work for a corporate store. I know our HR wouldnt let us do that, and if someone found out (like our DM) i'd be in some major trouble. I can belive how crazy peo...
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Tell the guy to get online and order over the internet. You are not a pizza delivery service.
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So listen, when you drive out to his house could you stop at K-Mart and get three 10 gallon gas cans and fill them with premium and drop them off at my house?
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I've had people try and get me to that before. The only time I have ever done that is a guy did 10 lines for his business and I dropped the phones off at his business. But even still he had come into the store before hand to run credit and I did that as a service for him. Minimum it would have to be like a 4 line family plan for me to drop off phones for a customer.
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My Director does the rump-kissing by driving things out, but only to important people. He is a business liaison for all types of B2B. Any type of business connection that can make the company look better or get us cheap/free advertising, he's there. Radio DJ needs a phone? OK. He'll take it over as long as he can get on-air mention. Paving contractor needs help? OK. One of the stores has pot holes all over the parking lot. Let's see what we can work out. I love small town America...for the most part.
Old guy who is lazy? Not worth the time. Mention the trial period.
I had a lady who wanted me to activate a Dare and drive it to her house for her kids to try to see if they like it. Sorry lady. Bring them to the store to...
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Old guy who is lazy? Not worth the time. Mention the trial period.
I had a lady who wanted me to activate a Dare and drive it to her house for her kids to try to see if they like it. Sorry lady. Bring them to the store to...
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I actually did this once a couple years ago, but it was only a couple miles away from where I worked, and gas was alot cheaper then. Plus, it was going to be a 3 line family plan with some features too. I took my phone out to the guy's house, showed him my Cingular coverage where he lived, let him make a couple calls, and they came back to the store with me and I got the sale. But no way would I drive 25 miles for any sale at all, let alone prepaid.
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I would never drive out to a customer unless they were going to pay my gas.
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Of course, if he writes Corporate a letter and complains, be prepared to get chewed out for not doing it.
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yeah i guess thats true...thats why i hate coporate sometimes, they can be Hypocritical about stuff like that 😕
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If corporate takes a fit,remind them of the fact that if you're involved in an accident while performing job duties...they're liable for EVERYTHING.That magic word "liability" shuts them right up.
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oh yeah...friend of mine was killed in a car accident while running an errand for his boss at a national muffler shop.He was doing it on his way to work,so the company claimed he wasn't covered under comp.courts disagreed and awarded his wife $2.4 mil and workmans comp for as long as she didn't remarry.
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HAHA i have a worse old person story... lady comes in pizzed off b/c she never had to charge her old phone like she does her new phone ( her old phone had double a batteries!!) explains that she had just charged her phone last saturday ( it was now friday) and that it was already dead.... hmm
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