Shop Talk
Blue vs Orange Long Term
Curious as to how other Cingular reps are dealing with the customers who have lost one ATT GSM phone and need to get a replacement? We were using GO phones since we ran out of ATT product that I guess that will be ending soon as they will be badged as Cingular Go phones. I have had several customers ready to go to the moon when they find out the would have to be new Cingular phones for all family plan members and pay an $18 upgrade fee? Thanks for any words of wisdom......and seriously Cingular ditch the $18 fee for migrations....
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hatesorange said:
Curious as to how other Cingular reps are dealing with the customers who have lost one ATT GSM phone and need to get a replacement? We were using GO phones since we ran out of ATT product that I guess that will be ending soon as they will be badged as Cingular Go phones. I have had several customers ready to go to the moon when they find out the would have to be new Cingular phones for all family plan members and pay an $18 upgrade fee? Thanks for any words of wisdom......and seriously Cingular ditch the $18 fee for migrations....
Hey, its not a migration FEE, its an phone upgrade fee, read when you do the order on the system, ATTWS had them as well, it was $15.00, go back to over 1 1/2 y...
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He's right that fee covers the activation of the cingular phone on the network and all the processing that has to go with it
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They charge that fee to legacy Cingular customers as well. Any time there is an upgrade.
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business customers on aws plans aren't charged blue upgrade fees at this time.
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they are if they migrate to orange. and they just got rid of sponsorship discounts on equipment!
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