Shop Talk
can i start with the number we'll be working with, area code first?
a.) do NOT give me their area code
b.) give me their area code last
c.) give me a different number on the account
d.) tell me their name or other information that is worthless to me until i get the number
e.) say, 'don't you see it there already?' clearly, i don't...otherwise i wouldn't be asking for it.
f.) immediately ask for my supervisor...
there's more, but option D has been happening over and over today. i don't need your life story lady, i need your freaking wireless number.
I hate when people give their phone number in a weird way. For example: 7245-2324-1. WHAT? Your number sta...
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Seventy..four, thirty, seven, eighteen...
Now, type the number i just spelled, I predict three different answers.
Pie seeksteen, seben twente too, sebente forde pie
Zip code?
eleben pie twanee
Seventy..four, thirty, seven, eighteen...
it could be
70 4 30 7 18
or 74 30 7 18
or 70 4 37 18
or 74 37 18
all depending on how you hear the idiot giving you the number
Also, our stores have hosts that get your name. Dude walks in and host says, "hi, can I get *your* name?" Dude says, "it's under (random female name or vice versa)". Host says, "no, they will come looking for you as you are here, I need your name."
I'm not sure what has programmed them this way, but I've never done that. If someone asks me a literal question with only one possible answer I answer appropriately. I don't give my parent/wife/brother's name or number.
🤨
me: "okay miss so-and-so, can i get the name on the account.
c: "yeah, it should be my name."
me: "well, i don't show you as the account holder. could it be under another name?"
c: "no. are you sure it's not under my name?"
me, to self (no, you're right. i'm just playin' with you. i want to keep you on the line as long as possible)
::after going back and forth on this for about five minutes::
c: "well, i guess my mom pays the bill, so it could be under her name."
me, to self again (no sh...
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Me: [checking for upgrade] Can I have your zip code please? [I have already asked for his phone number]
Cust: 910.
Me: [same tone as before] Can I have your zip code please?
Cust: [mildly annoyed] 910...
Me: [still the same tone, focused on the screen] Can I have your zip code please?
Cust: [starts out annoyed] 9!1!...oh. [gives zip code, looking embarrassed]
rxymsft said:
e.) say, 'don't you see it there already?' clearly, i don't...otherwise i wouldn't be asking for it.
How could you possibly already see it? What are we psychic? Do we remember every customer signed up accros the nation by face so the second they walk into our store regardless of market we instantly know their information? People are idiots.
Especially when I ask for the number we'll be working with today and its a sim card change.
Once we change the sim card, they ask when we'll need their number because the number they gave me was their grandma's who lives in CUCAMUNGA!!! 😡
I pretty much use the same line at the beginning of my calls. And then the customer just goes off with thier life story with Sprint since day one. And I try to politely interupt so I can just get the number to open the acct and they go WAIT I AM TALKING. Finally after 5-10 minutes of explaining I can go. "Ok, now that I have every piece of information can I please get your mobile number, area code first so I can actually OPEN your acct and look into this for you"
Or when they give you their home number yeah. You let them know you cannot find that number in the system and repeat "Ok you said your mobile number was xxx-xxx-xxxx!?!" and they respond with "OH YOU WANT MY MOBILE NUMBER!" Well yeah, what e ...
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C: "Joe."
Me: "And your last name please, Joe?"
C: "Smith."
Silence.
He thinks it's my turn now. He's already forgotten the second part of the question.
I make sure to even stress the word *specific*
I STILL get people who give me their home number, JUST the area code, their zip code, or the area code last.
This will never change.
me-can i have the mobile number area code first please.
rep- 555-9986
me- ok..... and the area code would be???
rep- (sigh) 123 (sigh)
apparently I'm supposed to be telepathic
one rep the other day made me want to cry, now mind you this was a cell phone sales representative, she called in and i asked her for the mobile number we would be working with, and she says, whats the mobile number, of course i don't answer because i figure she knows what a mobile number is, and is asking the customer what his number was, but she asks it again, i still don't answer, finally the third time she says, whats the mobile number i ask her if she's talking to me ...
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