Shop Talk
A question for at&t CC/Port admin workers
So this customer comes in and wants his cell number from another carrier and a new number on a family talk. A month later he decided he wants to replace the new number with his home number. What ends up happening is his original cell number is replaced with his home number. I call port admin immediately to fix this and they say they can't fix it for 24 hours. I call back the next day and they say they can't do it and have to submit something to the tech team and it can take up to 9 days. On top of all that their phone number that was ported in doesn't work. Does anyone know a faster way to get this done?
...
home phone ports suck, and it sounds like the original request wasnt entered right.
...
No the problem was that someone from port admin replaced the wrong number on the account with the ported in number
...
It can be easily fixed over the ph..If you get the right rep. All they have to do is replc the port in # w/ the orig. ctn and then swap the potrt to the correct #. It will take about 72 hrs to make all the chgs and home ports do take about 7 days.
...
They shut off the phone number that the case is being sent in about without telling me to??? WTF?? They can't fix investigate something on a phone if its active???
...
