Verizon Call Timer
Keeps those unscrupulous people from selling used phones as "new" on ebay and in the stores.
If it is under the 14 days you can cancel with VZW itself and get no termination fee.
I don't know what rinky-dink dealership he got the phone from but IMHO 30 min use and no return seems kinda illegal to me. The REASON they said no returns after 30 minutes is cause by law they HAVE to sell that phone as a "refurbished" or "used" phone. Under 30 min they can sell it as a brand new one. Things like this can be reported to VZW and cite that the dealership is disreputable. Each dealer is contract obligated with VZW. I'm not exactly sure where to report it.
Check all the paperwork he/she signed. Make sure there is no "30 min" clause on the dealership paper.
My auth retailer will take phones back w/in that 14 days but if you g...
There are *no* Authorized Agents with which if you return the phone within the 15 day period Verizon won't credit the ETF.
On the OTHER hand, SOME Authorized Agents have their own separate and secondary contracts that say beyond a certain amount of use THEY will bill you a separate fee.
You are screwing the customer. Most people have to work and are unable to test a phone out. 3 days is NO WHERE NEAR enough time to properly test a phone. We charge $200 in addition to the $175 of VZW cancel fee BUT only if the customer cancels within the first physical 12 months.
We give 15 full days at our reputable auth retailer. The same amount of time you have to test the VZW service and decide to cancel or keep it. We only charge a restock fee if the customer uses more than 300 minutes on the phone or they chop up the box or are missing accessories. We are EXTREMELY profitable this way.
Most "dealers" and not "auth retailers" give such limited time so they don't have to take a phone back with 30 minutes to sell it as a u...
Thanks, I didnt know that. I work in Upstate NY and it seems almost all retailers apply this 175 to 200 dollar fee upon cancellation. If you do find out the number to contact at Verizon please post it however. It would be greatly appreciated.
Hey i work for vzw and the number to contact us is 1-800-922-0204 and there is a limit on how many mins are used on the phone b4 you can return it within the 15 day guaranteed
How do they know you are not a stalker, a rapist or a killer? I'm not calling you any of those things but with today's society do you EVEN think that someone is going to risk their job? Good luck dude!