Shop Talk
We're all in the same gang - back to basics
When it comes down to the brass tacks and competition, we are all in the same boat... slaves to the wireless industry. Some of us do this to support a family, some a college education, some for beer money, and some because they have a serious thirst for the job, and that is all they know.
When browsing the websites all carriers have advantages and disadvantages. But I ask all of you a couple of questions. Do you truly enjoy your job? Can so say that you are excited to go to work? Do you make good money, the honest way and not sell a customer a phone for the sake of the sale...
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I also thank you Isellthesheetoutofphones for that post. There are many of us out there that think like you do. I enjoy making the sale but not at the cost of it coming back nor at the cost of a pissed off customer. I'd rather make a sale ethically and with integrity then pull a "car-salesman" routine.
In fact I had a customer come in early this morning who bought a phone from direct and needed help walking through her bill. Took me 20 min but she understood why her bill looked like it did. Things like that set us apart from the normal perception of dealers and auth retailers. I only wish there were more auth retailers like us.
30 min drive to the corporate location where the tech is...My numbers aren't all that high, due to the fact that i also try to see what the customer NEEDS, as opposed to just making a sale at all costs..I did hit a wall a few wks back when I spent a solid week gettin yelled at by customers, but then i realized hey, it isn't my fault...We here at my agent do go above and beyond but if the customer is wrong, then the customer is wrong no matter how much they might bitch...I DO believe in my product, and that it fits the needs of the people i sell it to...if not..i recommend a different course of action..(possibly a differen...
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I agree completely and find it funny that people point the "dishonesty" finger at indirects and dealers. I worked as a direct rep for two different carriers before starting my own indirect shop and found dishonest reps working directly for carriers as well. "Dishonesty" is in the hearts of people, not where they work.
Couldnt Agree more.
For me result is %270 increase in profit over past 3 month.
everything you say is GOLD.
Thanks for the reminder, and the affirmation that there are people in the industry with whom I share the same level of comittment.
Whoever you represent, you are an asset to their organization. Keep it up.
I'm out.
-=Nos=-
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Is your store that slow that you had to go back almost 2 years to find posts to post to?
Add your own topics even if they are the same point or question that the old ones address. You will get newer and fresher posters to give you answers and opinions.
Thanks!