Shop Talk

not true! cingy has excellent coverage in NJ, we're one of the best, in new york we have the fewest dropped/denied calls among all providers available there. we have almost all of NJ covered too.

plus, with rollover, you can bank alot of minutes, and save an average of 30 percent over other carriers (who let you drop your minutes every month)

cingy loses over 1 BILLION dollars per year to present this feature, take advantage of it!

dude.....she said she's happy with her service.....why are you going all high-pressure sales pitch on her on the internet? It's not like you're gonna get the sale.

high pressure? that's no pressure, it's informing the consumer.

high pressure is if i twist her arm to get the sale, and won't let her leave without my product.

'cause knowledge is half the battle! yo Joe!

Okay, Lost Ramone, tell me this, would Cingular handle an overage credit and differently?

No?

Well alright, then. There's no benefit to the customer switching to another service, it will not help at all. You're currently trying to tout rollover minutes, but it won't make any difference at all because the customer was using all of those minutes and then some to begin with.

Thirdly, Cingular does NOT lose $1 billion a year, that's an exaggerated figure using the assumption that folks would always go over the minutes if they knew they had carryover.

Fourthly, I'm reporting your posts as spam. Figured you deserve a fair warning. Don't -- do NOT -- try to crap out what someone else is locked into a contract for and try to sell them s...
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Good call. 🙂

Phydeaux said:
You're currently trying to tout rollover minutes, but it won't make any difference at all because the customer was using all of those minutes and then some to begin with.

excuse me? but on an open public forum, I am allowed to post what i want, freely.


now, aws far as the quoted statement...

of course she is going over her minutes... the solution to that? GET A HIGHER PLAN. for acting as such a super genious of the wireless forum, you sure do miss the simple points.

lastly, my "sales pitch" is not even close to being that, there was no 5 steps, there was no close, there were no probing questions, there was nothing resembling your so-called "sales pitch"

oh, and report my posts ...
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I don't sell Verizon, so I have no clue about what department to contact to get further help.

I know with Nextel or Sprint that if I have a problem for a customer I can email this escalated help dept and they always help me resolve issues. Just a few days ago, I helped a customer get a $50.00 credit.

As a whole, I think rollover is pretty useless. I mean, if you use your phone you use it.. if it's for emergencies it's for emergencies.. Compare it to something genuinely useful like free incoming, or an early nights/weekends limit and rollover just sort of looks silly when you break it down.
Okay, go light this month so you can talk you a$$ off next month!

i work witha guy name andrew he is really gay.

and now the whole internet knows........

I work with a guy named Quinn and I heard he jerks off in the bathroom with the hand lotion that Sylvester got at the dollar store

i know that guy named quinn i didnt know he was gay, i di hear he had a huge penis though.

And ya i heard he love to jackoff in the bathroom

This I already know. I dont find it at all odd that the lid to the lotion is always opened, and we're always out of paper towels. Coincidence? No, this "Quinn" fellow just really likes to jerk off.

and in his managers fish bowl

I took a dump in the managers fish bowl then dumped it out in one of his drawers. shhh, dont tell him

thats why his station amells like ****. i thought it was jsut him not taking a shower.

MaryM said:

I've had Verizon cell phone service for longer than I can remember, and LOVE the service, by the way.

I had a family plan (not that it matters) that allowed 1000 minutes of shared service. No problem for years.

Relatively new? Man, re-read this. Service for longer than she remembers. If she can't remember longer than a year...I don't know. The point is, Rollover is useful, and it could have potentially helped in this situation. I don't see how you can say she's "relatively new."

alot of the time it's just people from other companies trying to slam cingular for no reason.

Give respect where it's due.

I respect Verizon for V-Cast, I respect T-mobile for it's plans, and i respect sprint for it's iDEN phones.

other than that i will never slam a provider unless it is in my area, and i KNOW their coverage, and even then it's not a slam, just an explanation of how our coverage differs from theirs.

shiiiiaaaaaatt..........get out o herrr.......we be slammin carrias like doors.

ooh, Verizon has some phones that make me drool... some of those V-cast phones are YUMMY but I'm waiting for my little pet Wizard to come out on T-Mobile. I'm going to try to sell my Wedding dress so I can afford the phone 🤣 Since I'm divorced I don't need to keep the dress and I'm certainly not going to jinx another marriage by using the same dress...It was a lovely wedding all the same and I'll keep the pictures, not the dress. (It was a $600 designer dress, I'm hoping to get $300 for it.)

damn baby.......I'll bet that was a nice dress. and screw the wizard.....get the universal.

http://www2.phonescoop.com/news/item.php?n=1196 »

"alot of the time it's just people from other companies trying to slam cingular for no reason."

Actually, it's more along the lines of slamming Cingular reps who have been programmed to say that Rollover minutes can do anything along the lines of solve world hunger and cure cancer.

Phydreax, just thought i;d let YOU know, i am reporting YOUR posts as harassment.

if you stumbled upon one of my posts and didn't like it... fine, but from that point you should realize you don't like what i have to say and just stop reading my posts. Following me on the interweb, and griping about how you don't like me qualifies as such.

"Following me on the interweb"

Wow.


Dude, you made the comment, and I answered to it. If you think you're /entitled/ to The Last Word you've got another thing coming.

I will be reporting your qualms of harassment as harassment.

Then I'll probably be sacked.

Then rehired.

And then sacked. :p

Children, play nicely or I'm taking the ball away.

All of this reporting bullsh1t is gettig ridiculous. We are all entitled to our own opinions. Hello free world. Like Ramone said, if you know you don't like his posts, skip them. Just stop this crap.

What are you talking about? A quick comparison shows the same minutes, same features, same prices, with the exception that Cingular offers "only" 5000 N&W minutes on its lowest plan, and, of course, rollover.

And, inflated prices on marginal service? While Cingular is widely regarded as behind Verizon in network quality, they are equal-to or better than Verizon in some major markets, like NYC, Cali, and closing the gap in most others.

But if MaryM is happy with Verizon, and she certainly seems to be, I say keep them.

I have friends on Cingular and about my whole family is on it unfortunately, and I have customers switch from cingular all the time (at least twice a week) with horror stories. And you don't throw minutes away OR have overage minutes if the sales rep sells you the right plan. If we do our jobs, the customer should have the plan they need and pay as little as possible for it.

I'm not sure how the market is right now but when i was working for AWS plans went from 400 min to 600 mins. What if your around the 500 min mark? That's 100 min a month rolling over...You have oh say Chrismas come along and you call all your family and friends wishing them merry chrismas or making plans to get together and now you use oh say. 800 mins. Good thing you had a few extra roll over. The roll over isn't much if you don't use them but it is a nice little benifit especialy as your not really giving anything up for them. You can go to verizon and get about the same number of min for the same price but no roll over. If the roll over doesn't cost you anything why not be happy you have them just incase.

So what if its a gimmick. We know its a gimmick, marketing ploy, whatever. The fact was that it was original. An original idea that got subscribers. They all did it. Sprint does it by allowing you to tack on an extra 50mins, TMo does it by offering an insane amount of mins, etc...

i do my job perfectly all day, i log into the phones call timers, find out how long they've had the phone, and do the math to find out how many minutes they are ACTUALLY using. (not 100 percent accurate due to nights & weekends, but it gets you close) I even ask them for a few of their previous bills if they want to get them, so i can check how many minutes they'll need according to their last carrier. after all of the effort and everything telling them they need at least 1350 minutes, they just go with the 450 plan, and come back a month later yelling at me for overages.

we are supposed to "do our jobs" but the consumer has the ultimate power, and we are at their mercy.

🤣 I had a guy come in yesterday for a 3 line family plan, one of the lines was for him, and the other 2 were for his teenage children. it was the teenagers first cell phones yada yada yada. I explained to him that because they are teenagers they are more than likely to use more minutes than he expects, and because it IS 3 lines, and the minutes are shared, he would want at least 1000 anytime.

this gentlemen, after going over the plans for an hour and a half chooses 400 any time minutes (with free nights and weekends). I ask him if he would like to add unlimited text messaging for 9.99 a month to the phones, his sons say yes, he says no. I get the phones activated and before they even leave the store one of the sons is texting and the ...
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First of all, every carrier has customers with horror stories. Every carrier has customers who "do no wrong" and blame everything on the big, evil carrier. Believe me, I've heard them all.

The other replies here all make good points, though. Furthermore, not everyone uses minutes 450 or 900 minutes (or whatever), no matter how good the rep does their job. Some people vary wildly, some are steady, steady, steady from month-to-month. Both of those types of customers can use rollover. The former can use the rollover during the "fat" months, and sock them away when they don't feel like talking. The latter example, might sock 50, 100, 200 minutes every month, but when they have to use the hell out of their phone because a family member ...
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made perfect sense to me, sholyhit is just using his sales tactic on the wrong people.

Of course! I totally neglected the piece-of-mind angle...