Shop Talk
Another one for the history books
Ok kiddies here we go again! A gentleman (I use that term loosely) came in stating that he was told he needed a software upgrade..easy enough right??? WRONG!!!! He had alot and I do mean alot of corrosion in his charging port.cant do an upgrade when it is like that now can I? I then being the smart one that I am took his battery off and yes you got it right!! There in all of its glory was a big black stain..it looked and smelled yes I said smelled like black coffee! Ok no upgrade is going to happen tonight! I explain this to my customer and he began to rant and rave about how "WE" the wireless industry do everything we can to scr** over the customer and how he has written and called amd emailed congress and the FCC to have us all shut down b...
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see....these customers in all of you guys' stories are lucky as hell to see these assholes melt down. I have experienced for over a year the animocity and stupidity with which cellular customers can handle themselves, but I have never seen it in person. My local VzW store (Rivergate Mall Direct Dealer, Goodletsville, TN......mad props) has always had great service, a really good tech dept., a clean, well kept space, and not one psychotic customer every time I have been in there. I guess that's a good thing for the people working there, but not very entertaining when I'm stopping by for a warranty exchange or upgrade.
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hang out for a few hours. better yet, come in the day after a rain/snow storm or after a major sporting event (one where the home team wins). get ready for the liquid dmg issues. Hell, as a "fellow customer" get in with it with the irate hothead. it's funny when other level headed customers try to show the jerkoffs the err of there ways. "Excuse me, was I talking to you. You prolly work for them to."
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HAHA. That's funny. Wonder if he realises that if all cell phone companys were shut down then he would be able to have a cell phone 😛
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A woman came in to return a prepaid kit that she had purchased a few days ago. After making sure her equipment was priced correctly and her additional minutes had in fact been activated, I began to look at the equipment to make sure it was not damaged. Now, I love science... I like that we know things with 100% certainty due to science. As I whip the battery off of her phone I notice the liquid indicator is more red than Commie Russia. I inform her of the purpose of the indicator and what that means for her exchange or return options, she can't do either. Now the sh*t hits the fan. The lday starts screaming about how SHE NEVER GOT THAT PHONE WET. Well, if I might ask, why would you buy a phone, add extra minutes and then come back within thr...
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