Shop Talk
I Need To Vent/Rant/Have a Mental Breakdown!!
I have been working for VZW for 18 months but I was a sales rep for Sprint for 3 years so the cell phone biz is nothing new to me nor is the idiocy that plagues our industry. But the view from the technicians counter has made me really rethink my career choice.
Example: Yesterday A customer came in with her friends phone that when sold to her was in one piece..yes i said it she snapped it in half! This is not just any phone nooooo it was the Moto E815! She claimed that when she woke up yesterday morning she opened it and it just broke! To which I said ok that would be a first that I had seen with that phone but ok..There was signs that the phone had been dropped..ALOT..and yes kids there was water damage to it as well! I explained to her ...
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Example: Yesterday A customer came in with her friends phone that when sold to her was in one piece..yes i said it she snapped it in half! This is not just any phone nooooo it was the Moto E815! She claimed that when she woke up yesterday morning she opened it and it just broke! To which I said ok that would be a first that I had seen with that phone but ok..There was signs that the phone had been dropped..ALOT..and yes kids there was water damage to it as well! I explained to her ...
(continues)
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I dont know how or why but this wacko did!! Thats ok she came back in today to find out if she can add insurance!! Ahhhhhhhhh!!! 😡 I had way too much fun telling her she was SOL and that the options she was given are still intact 😈
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wonder if she tries to add car insurance after she t-bones someone. or just figures she'll get health insurance after she has a heart attack.
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Apparently she does not think about these things after all we did not give her good customer service when we would give her a brand new phone out of the box for free right then and there! We are so horrible after all..blah I need to vent some more but I dont want to bore anyone
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