Shop Talk
Best yet...
Customer comes in with his brand new Nextel phone that he just got in the mail.
Customer, "Yeah, I just got this and have some questions."
Me: "You just purchased this? Where did you get the phone?"
Customer: "I just called Nextel and they sent it."
Me: "Why didn't you come in here to purchase the phone?"
Customer: "I don't like dealing with you salespeople, and I don't have the time to waste by coming in here."
Anyone see a problem with this picture? I hope the customer saved the 800 number that he used to buy the phone...
Customer, "Yeah, I just got this and have some questions."
Me: "You just purchased this? Where did you get the phone?"
Customer: "I just called Nextel and they sent it."
Me: "Why didn't you come in here to purchase the phone?"
Customer: "I don't like dealing with you salespeople, and I don't have the time to waste by coming in here."
Anyone see a problem with this picture? I hope the customer saved the 800 number that he used to buy the phone...
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i have that happen too. not with nextel, but verizon. they get their new phones and have questions, or they get their replacement phones and when they call care to activate them they send them to me because they don't want to take a few seconds to process an esn change and explain OTA programming to a customer. so i charge $10 to do it. it conveniently comes with a free cellebrite phonebook exchange (which is $10) 😈 . also, when telesales sends people in to my store to look at a phone before they buy it. argh.
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